Hannah Murphy

Customer service/administrator with over ten years of dedicated experience in the customer service industry, adept at delivering outstanding support to clients. Having recently spent 10 months with Hemsley Fraser as a temp MLS (Managed Learning Services) Lead dealing with my own personal client Proven ability to manage multiple tasks simultaneously while utilizing various software applications, including Word and Excel. Fluent in French, enhancing communication with a diverse client base.

Committed to personal and professional growth within a customer service environment, aiming to leverage skills to foster positive customer experiences and drive satisfaction. Passionate about providing exceptional service and contributing to team success.

Managed Learning Services Lead - Hemsley Fraser - Torpoint, Cornwall

(2025-03 - 2025-12)

• Managed end-to-end learning service delivery for AXA GO SAS France, acting as the primary point of contact between the client, global delegates, and external training suppliers.
• Received and validated training booking forms, then researched and sourced high-quality courses aligned with client specifications, budget, and learning objectives.
• Coordinated all communication between suppliers, the client, and delegates to ensure smooth scheduling, enrolment, and delivery of training.
• Negotiated pricing and commercial terms with suppliers to secure competitive rates and maximise client value.
• Created purchase orders, processed payments (including corporate credit card transactions), and ensured accurate financial tracking and reconciliation.
• Oversaw global training logistics, supporting delegates across France, Malaysia, and other international locations.
• Maintained strong stakeholder relationships and delivered a responsive, service-driven experience across multiple time zones.

Travel Customer Service Advisor - Aferry

(2022-01 - 2024-08)

• Assisting customers with their travel inquiries and providing tailored support to ensure a smooth booking experience.
• Effectively navigating various systems to manage bookings and resolve issues as they arise.
• Maintaining high levels of customer satisfaction is paramount, achieved through attentive communication and problem-solving skills.
• Facilitated seamless travel arrangements for customers, ensuring accuracy and efficiency in bookings.
• Resolved customer inquiries promptly, leading to improved customer feedback and satisfaction ratings.
• Utilised multi-tasking abilities to handle multiple customer accounts simultaneously, demonstrating adaptability and efficiency.

Customer Service Representative - The SaaSy People

(2021-07 - 2021-08)

• Delivering exceptional service and support to clients.
• Addressing customer inquiries and issues through various communication channels, ensuring that all interactions were handled efficiently and professionally.
• Collaboration with team members played a crucial role in meeting customer needs and achieving service targets.
• Provided timely support to customer inquiries, contributing to a positive service experience.
• Worked closely with the team to ensure that all customer issues were resolved effectively.
• Demonstrated strong communication skills while interacting with customers and team members.

Housekeeper - Gara Rock

(2019-08 - 2019-09)

• Maintaining cleanliness and order in guest accommodations and common areas.
• Ensuring that all spaces met high standards of cleanliness and aesthetic appeal.
• Effective time management to complete tasks efficiently while meeting guest expectations.
• Ensured that all guest rooms and facilities were cleaned to a high standard.
• Managed time effectively to complete cleaning tasks within scheduled shifts.
• Collaborated with other staff to ensure a pleasant and welcoming environment for guests.

Housekeeper - Premier Inn

(2019-02 - 2019-04)

• Cleaning all rooms to a high standard
• Making beds and cleaning living areas such as bathroom and living room
• Cleaning all public areas
• Timekeeping

Customer Service Advisor - Brittany Ferries - Plymouth

(2019-10 - 2019-12)

• Answering inbound calls
• making and amending customer ferry bookings
• Brittany ferries holiday bookings
• Dealing with all complaints and enquiries in a professional manner

Waitress - O'reillys irish pub Gibraltar - Gibraltar

(2017-10 - 2017-11)

• Taking customer orders for food and drinks serving food and drinks
• Cash Handling
• cleaning all areas to a high standard

Housekeeper/Breakfast Waitress - St Malo Guest House - Plymouth

(2017-01 - 2017-08)

• Taking customers orders serving breakfast cleaning breakfast room to a high standard stripping and making beds cleaning all living areas and bathrooms cleaning public areas and landlady flat to a high standard

Customer Service Agent / Admin Assistant - Txtnation - plymouth

(2015-08 - 2016-03)

• Dealing with inbound and outbound calls
• Replying to emails filing printing

Administration Assistant - Dusty Bin LTD - plymouth

(2014-02 - 2014-10)

• Dealing with inbound and outbound calls Taking bookings dealing with customer enquiries and complaints printing filing

French Customer Service Representative - Webloyalty

(2012-01 - 2012-10)

• Answering all inbound calls in a professional manner
• Dealing with all complaints and enquiries in a timely manner
• answering emails from customers
• filing
• general admin duties

Gcse French Equivalent (Brevet) - Leo Ferre College de Gourdon France (2004 - 2008)