Michelle Adam

I'm a passionate and hardworking professional with extensive experience in online retail and customer service management. I thrive in fast-paced environments, working confidently both independently and as part of a team. My background includes order processing, stock control, packing, and replenishing online sales, as well as leading teams to meet daily targets and ensure smooth operations.

With a strong focus on customer satisfaction, I understand the importance of delivering high-quality service and well-presented parcels. Reliable, honest, and dedicated, I'm ready to bring my leadership and hands-on experience to your company.

Production/Warehouse Operative at The Bay Tree (2019-01 – 2021-12)

• QA check, ensuring standard & dealing with QA issues.
• Ensuring all QA guidelines were upheld to, training the staff so they're aware of the procedures & rules.

Online Retail Operations Assistant at Biggest Little Shop Online (2014-01 – 2019-12)

• Managed order processing, packing, posting, and full stock control across multiple courier platforms
• Gained hands-on experience in warehouse operations and online business logistics

Bar Staff / Hospitality at Raffles Social Club (2014-01 – 2018-12)

• Delivered excellent customer service and event support for private functions
• Maintained cellar stock, performed temperature checks, and ensured smooth daily operations

Nail Technician at Retro Chic Hair & Beauty (2004-01 – 2016-12)

• Provided professional nail treatments with attention to health & safety
• Managed client bookings and product stock while ensuring a positive customer experience

Customer Service Manager at Tesco (1984-01 – 2004-12)

• Managed a team of 125 staff, ensuring excellent customer experience and operational efficiency
• Handled cash office duties, staff rotas, and team communication across departments

– Southway Infants And Juniors (1968-01 – 1974-12)

– Southway Comprehensive (1974-01 – 1979-12)