Hannah Williams CIWFM

Senior Estates and Facilities leader with extensive experience delivering strategic estate management, compliance assurance, and capital development across education, healthcare, residential, and specialist care environments. Currently operating at Director-equivalent level, with full accountability for estate strategy, statutory compliance, asset performance, and departmental OPEX and CAPEX budgets. Highly experienced in leading complex, safety-critical estates supporting children and young people, with a strong understanding of safeguarding, duty of care, and learning environment requirements.

Proven track record of creating safe, well-maintained, and aspirational environments that support learning, wellbeing, and organisational reputation. A confident and credible leader of multidisciplinary teams, recognised for inclusive, coaching-led management, strong governance, and the ability to balance heritage assets, modern compliance demands, sustainability goals, and long-term estate resilience. Skilled in working closely with senior leadership teams, governors, regulators, and external consultants.

Head of Estates & Facilities at Rainbows Children's Hospice (2024-06 – Present)

Provide strategic leadership for estates, facilities, and health & safety across a specialist, 24/7 clinical setting supporting children, young people, families, staff, and volunteers.

• Lead the strategic planning, development, and operational management of the estate, acting at Director level in the absence of a formal Estates Director role.
• Full accountability for estate strategy, asset condition, compliance frameworks, and infrastructure resilience.
• Manage departmental OPEX and CAPEX budgets, investment planning, and value-for-money delivery.
• Directly lead multidisciplinary teams covering estates, maintenance, housekeeping, catering, fleet, health & safety, and contractors.
• Oversee all statutory compliance including fire safety, CQC, building safety, EHO, utilities, plant, and contractor assurance.
• Successfully delivered: CQC Outstanding rating (all five domains), 5-Star Environmental Health rating, Full Fire Service compliance, Independent, comprehensive Health & Safety audit within first year.
• Lead sustainability initiatives including energy efficiency, infrastructure improvements, fleet electrification, and long-term estate viability planning.

Support Services Manager (Education & Residential) at Aspris Children's Services (2020-06 – 2024-06)

Senior operational lead for estates and support services across SEN schools, residential homes, and specialist colleges.

• Managed estates, facilities, health & safety, catering, housekeeping, transport, and maintenance services across multi-site education settings.
• Delivered estate improvements aligned to learning environments, residential living, and safeguarding standards.
• Implemented robust PPM schedules, compliance monitoring, and contractor governance.
• Worked closely with Headteachers, Education Leaders, and Care Directors to support safe, welcoming, and compliant campuses.
• Led service improvement initiatives improving regulatory outcomes, inspection readiness, and asset condition.

National Resource Manager (Estates & Maintenance) at Metropolitan Housing Trust – Metworks (2018-12 – 2020-06)

Led national workforce and contractor resource planning supporting large, geographically diverse housing estates.

• Coordinated responsive and planned maintenance, asset investment works, and compliance programmes.
• Provided strategic performance insights to National Operations Director to support asset planning and investment decisions.

Service Manager – Supported Housing at Rethink Mental Illness (2018-03 – 2018-12)

Responsible for property management, asset upkeep, compliance, and risk management across supported housing settings.

• Ensured safety, statutory compliance, and building condition aligned with organisational and regulatory requirements.

Logistics Operations Manager at Healthcare at Home

Customer Services Manager at Remploy

Digital Online Advisor at Remploy

Mentoring Coordinator at Remploy

Lead Matching Specialist at Equal Approach / Remploy

Probation Service Officer at HM Probation Service