Hardeep Sangra

A hard working, extremely driven individual who has excellent Supervisoral, customer service and organisational skills, my passion lies in customer care and logistics where I have an outstanding knowledge base. I offer over 15 years experience in customer services; from Freight forwarders to successful International manufacturer's. The key skills I have developed over the years are:

Operations agent, freight forwarder - Spatial Global Ltd - Castle Donington, east midlands airport

(2021-05)

• Account manage
• Raising export documents i.e. commercial invoices, packing lists, cert of origin and EUR1's
• Booking LCL and FCL direct with shipping lines
• Negotiating rates with suppliers
• Quoting customers for Sea, Air, Road and courier
• Completing customs entries
• Submitting shipping instructions
• Approving draft Bills of Lading
• Providing advice, solutions and consultancy to key customers
• Invoicing bookings
• Handling Letter of credits and cash against document bookings

Export sales supervisor - Abacus Lighting Limited - Sutton In Ashfield

(2018-10 - 2020-12)

• Facilitate customer orders
• Handling all export sales shipping movements
• Complying with Letter of credit's
• Prepare ROW and Europe shipping documentation including certs of origin, EUR1's, commercial invoices
• Liaising with freight forwarders which include negotiating rates and arranging container collections
• Handling customer enquiries including quotation requests and complaint handling
• Ensuring all of export sales department are fully aware of progress of orders and projects
• Supervising the export sales office team i.e. checking quotes, processed orders and shipping documentation all before finals are submitted
• Attending regular meetings with other departments and managers
• Member of the Brexit strategy team

Logistics coordinator - Clinigen Group (Pharma company) - Burton on Trent (FTC)

(2018-04 - 2018-09)

• to provide logistics solutions
• preparation of all specialized shipping documentation
• co-ordinate receipts and dispatches with courier partners
• book collections and deliveries (temperature controlled)
• negotiate and obtain rates
• arrange time critical deliveries
• keeping customers and internal departments updated of progress

Freight forwarder - Advance Forwarding Limited - Derby

(2017-07 - 2018-01)

• Quote existing and new customers to win bookings
• Obtain feedback from customers regarding quotes
• Upsell other services offered by the company
• Negotiate rates with suppliers
• Use FCL system to create bookings and quotes
• Create Awb's and issue draft Bill of ladings
• Export NES entries
• Issue Cert of origin, Eur1 and Atr documents

Contract manager - Ascott Transport Limited - Derby

(2016-06 - 2017-02)

• Manage day to day activities of customer accounts
• Liaising with 3rd party hauliers and suppliers
• Track and trace
• Investigating and solving customer problems and complaint's
• Negotiating rates with customers
• Liaising with all departments
• Monitoring KPI's

Branch Account Manager - Hellmann Worldwide Logistics - Lichfield (Temp position)

(2016-02 - 2016-05)

• Manage and retain customer accounts
• Attend customer visits as and when required
• Negotiate rates with suppliers
• Prepare monthly KPI's on Excel
• Handle complaint's
• Track and trace shipments (European road freight)
• Work on own and as part of a team including operations and transport

Customer Service Representative/Internal sales - Radius Systems (International PE pipe manufacturer) - Alferton

(2013-09 - 2016-02)

• Managing own dedicated customer accounts
• Processing customer orders by cut off deadlines
• Tracking loads and obtaining ETA's (UK and overseas)
• Liaising with suppliers and hauliers
• Keeping customers updated on stock level by doing reports on Excel
• Quoting prices (for stock and freight)
• Handling complaints and writing up credit notes
• Arranging same day and next day deliveries
• Working on own and as part of a team
• Liaising with internal departments i.e. purchasing, production

Customs clearance advisor - UPS LTD

(2004 - 2004)

Customs import broker - DHL

(2007 - 2009)

Noel Baker Community School (1993 - 1998)

GNVQ Intermediate Business Studies - Business Studies - Wilmorton Tertiary College (1998 - 1999)

GNVQ Advanced Business Studies - Business Studies - Wilmorton Tertiary College (1999 - 2001)