Hardeep Singh

Gained 3 years of admin experience as a valuable member of Uxbridge County Court. A profound understanding of different case systems and softwares. Continuously worked well under immense pressure with high volumes of cases and queries.

A customer service expert with seven years professional experience within the industry, with exceptional working knowledge of all business standards, policy, procedure and administration. Outstanding track record in successfully implementing work based best practice and proven consistency in achieving proposed targets and deadlines. Experienced in conflict negotiation and resolution, approaching all matters in a diplomatic and confidential manner.

A multilingual person with understanding of seven languages.

Willing to relocate: Anywhere

Admin officer - Uxbridge County Court - Uxbridge

(2022-09)

• Liaising with Judges and external agencies
• Assisting the staff at the front of the house
• Maintaining good relationships with all members of the Court with enquiries for example providing updates
• A key member of the team that provides updates for the cases
• Attending meetings with project handlers to gather ideas to aim for a more user friendly softwares
• Analysing and correcting errors
• A quick learner of case systems such as List assist and HMCTS Case portal
• Consistently deputising for a variety of roles within the Court such as Ushering, Fee clerk and team leader duties

Work experience - Department For Work and Pensions - North Kensington Jobcentre-North Kensington

(2022-07 - 2022-08)

• Assisting Universal Credit work coaches by passing them vital information about job opportunities
• Arranging interviews for jobseekers
• Answered questions about Universal Credit queries
• Screening of CV's to ensure that relevant employment was matched up for suitable candidates
• Attending meetings with a variety of employers regarding employment opportunities in the Royal Borough of Chelsea and Kensington
• Assisting with the advertisement of career opportunities, job fairs and interviews

Shop Assistant - Belmont food and wine

(2021-07 - 2022-03)

• Maintaining, handling and replenishing stock throughout the store, ensuring that all stock is displayed in a professional and orderly manner
• Maintaining a responsible, safe and professional manner at all times
• Engage and interact with all customers in a welcoming, friendly and professional manner
• Creating a positive and memorable shopping experience
• Cash management
• Effective liaison between staff and customers
• Resolved all client enquiries and complaints exceeding the company's proposed guidelines
• Client liaison regarding new stock, promotions and limited edition items
• Building clientele relationship to ensure guaranteed return business
• Managed workflow to achieve quality service goals and proposed targets
• Responsible for ensuring smooth customer journey from introduction to transaction

Sales Manager - I-connect B.V.

(2020-08 - 2020-12)

• Serving customers efficiently on the shop floor and at service points
• Delivering high standards through personal presentation and excellent customer service
• Managing the store and ensure it was clean and tidy to enhance the customers experience
• Helped retailers with promoting new tech accessories
• Making strong relations with new retailers
• Management client enquiries and complaint
• Developed highly respected client relationships and earned a reputation for exceeding customer expectations
• Consistent upselling and link selling to increase profit margins

Assistant Sales Manager Intern - India Gate Supermarket

(2019-06 - 2020-03)

• Leant how to deliver excellent customer service by always putting the customer first
• Shadowed the store manager and was able to learn a lot about the industry by asking questions and putting feedback into practice
• Demonstrating an open mindset and positive attitude
• Building good relations with some wholesalers
• Give customers information about Indian products
• Stock controller and seasonal rotation
• Replenishing stock
• Maintaining company's high standards of presentations
• Management client enquiries and complaints
• Consistency in achieving weekly and monthly business targets
• Personal shopper and assistance for clients with specific requirements

Sales Assistant and Intern - Kruidvat

(2018-11 - 2019-05)

• Stock replenishment
• Promotional management of all in-store event
• House keeping
• Successfully implemented shop floor layout at all levels restructure from frame work to merchandising
• Exceptional customer service
• Engage and interact with all customers in a welcoming, friendly and professional manner
• Creating a positive and memorable shopping experience
• Cash management
• Effective liaison between staff and customers
• Resolved all client enquiries and complaints exceeding the company's proposed guidelines
• Client liaison regarding new stock, promotions and limited edition items
• Building clientele relationship to ensure guaranteed return business
• Managed workflow to achieve quality service goals and proposed targets
• Responsible for ensuring smooth customer journey from introduction to transaction

Sales Assistant and Intern - Star Asian Supermarket

(2018-05 - 2018-07)

• Increased in confidence when working with new individuals on a team
• Developed my customer service skills
• Increased in personal organisational skills to ensure I worked at a high level
• Teaching staff about Indian products
• Replenishing stock
• Helping customers with products
• Reaching out to customers with new promotions
• Cash management
• Working on the customers feedbacks and implementing on it

Sales Assistant Intern - Double S Telecom - Rotterdam

(2017-10 - 2017-12)

• Conducted basic repairs on customer's devices, including replacing mobile phone, batteries and LCD's
• Welcoming and supporting customers that enter the store with any tech support queries and repairs
• Keeping customers updated on the progress of their repair and ensuring they are receiving excellent customer service
• Working in a fast-paced environment and working using my own initiative at all times
• Cash management
• Transferring money
• Management client enquiries and complaints

Diploma - Level 3 retail - Secondary Vocational Education of The Netherlands (2016-09 - 2020-06)

Diploma - Level 2 retail - ROC MONDRIAAN (2016-08 - 2017-06)