Mai Yuen

Reliable and enthusiastic professional with a great eye for detail and the ability to work effectively and efficiently in fast-paced environments. A quick learner who has developed strong administrative, reception, and customer service skills through experience across multiple sectors. Confident using Microsoft Word, Excel, and PowerPoint, with excellent organisational skills, a professional phone manner, and the ability to work both independently and as part of a team.

Receptionist / Administrator at Grosvenor Casino - Park Tower (2023-07 – 2025-03)

Delivered high-quality customer service and managed administrative functions in a fast-paced casino environment.

• Delivered high-quality customer service in a fast-paced environment
• Managed customer enquiries face-to-face, by phone and email
• Liaised with team members to ensure smooth daily operations
• Supported administrative tasks and general office duties
• Promoted and supported Safe Play / responsible gambling practices

Receptionist / Administrator at Grosvenor Casino - Gloucester Road (2023-03 – 2023-07)

Provided professional front-of-house reception support and ensured compliance with Safe Play procedures.

• Provided professional front-of-house reception support
• Assisted customers with enquiries and registrations
• Followed compliance and Safe Play procedures
• Worked closely with team members to ensure smooth operations

Receptionist / Administrator at Salt Cave (2021-07 – 2022-05)

Provided professional front-of-house service, managed bookings, payments, and equipment maintenance for wellness facility.

• Provided a professional and welcoming front-of-house service for all clients
• Managed bookings and scheduled client sessions efficiently
• Took cash and card payments and promoted service packages to clients
• Maintained and monitored equipment to ensure safe and smooth operation
• Ensured all clients were fully informed about sessions and procedures

F.O.H Manager at Serenity (2018-11 – 2019-12)

Managed front-of-house operations, staff rotas, social media, and customer service delivery.

• Created and managed weekly staff rotas
• Opened and closed the store and ensured smooth daily operations
• Managed social media platforms including Instagram, Facebook and Twitter
• Planned promotional offers, competitions and campaign ideas
• Delivered high-quality customer service and ensured a positive customer experience

Marketing Assistant at Guestlist Social (2021-06 – 2021-06)

Managed and created social media content for clients across multiple platforms.

• Managed and maintained client social media accounts across Instagram, Facebook and Twitter
• Planned and created daily social media content in line with client goals and brand tone
• Developed competition and campaign ideas to support engagement and growth
• Communicated directly with clients to gather feedback and ensure satisfaction with content

Sales Executive at Guestlist Social (2017-01 – 2017-08)

Conducted outbound sales calls, generated leads, and supported team development and social media management.

• Conducted outbound calls and handled customer enquiries via phone and email
• Generated new leads on a weekly basis and maintained client records
• Attended daily team meetings to review targets and performance
• Supported and trained new interns within the team
• Assisted with managing client social media accounts across Instagram, Facebook and Twitter
• Collaborated with the team to develop competition and campaign ideas

GCSE – Graverney School - London (2011-01 – 2016-01)