Harish Dalal

Experienced Events Professional in the Events & Hospitality Industry since 2012 with gained FOH experience at Large-scale Events from Sports Stadiums, Festivals, Horse & Agricultural Shows. Customer service experience and capable of working on own initiative and teamwork to make an event a success for customer experience. Roles include Bar work, Stewarding & Waste Management.

Casual Event Steward at B:Music Charity (2022-05 – Present)

• Checking Tickets
• Giving directions to customers
• Fire Evacuations
• Sell Artist Merchandise

Event Staff – Waste Management & Car Park Marshall at Newthorn Events Ltd (2021-06 – Present)

Working at Outdoor Events (Festivals, Horse & Agricultural Shows & Sports Stadiums)

Covid-19 Lateral Flow Community Centre Staff at Coventry City Council (2021-02 – 2021-06)

Worked at a local Covid-19 Lateral Flow Community Centre.

• Meet & Greet
• Registration
• Explaining to the Test Subjects how to do a Lateral Flow Test

Event Staff at Newthorn Events Ltd (2021-06 – 2021-09)

Worked at outdoor events.

• Traffic Marshall
• Health & Safety/wellbeing of the Event and customers, contractors

Various Roles at HAP Agency/Flair Events/K2 and Cobra Security Services (2016-01 – 2021-01)

Currently undertaking daily and weekly contracts at various companies carrying out roles such as market research, events stewarding and bar work.

Event Steward at Spears Worldwide Security (2016-06 – 2016-12)

Working at various football and rugby stadiums

• Carrying out a high level of customer service for all customers
• Meeting and greeting customers and assisting with their enquiries
• Reporting incidents and accidents to management and authorities

Temporary Worker at Manpower Agency (2015-09 – 2015-12)

Worked for a number of different employers on daily or weekly contracts in a variety of sectors carrying out temporary work assignments.

• Oven cleaner
• Customer administrator
• Events assistant

Events Steward at Showsec International HQ (2013-05 – 2015-02)

• Providing excellent levels of customer service
• Scanning tickets for entry to events
• Dealing with customers and their enquiries e.g. directing people to their seats
• Keeping a recording log of major incidents and accidents and reporting them to the appropriate departments

Market Researcher at Next Recruitment Agency (2013-05 – 2013-07)

• Carrying out customer surveys for various consumer products
• Recording information on a database
• Working towards and meeting company targets
• Ensuring all information provided and received was accurate

Various Roles at Extra Personnel (2011-12 – 2012-12)

Worked at Woodbrooke College as a Catering Assistant, Event Safety Steward at Showsec International and Electoral Assistant with Birmingham City Council.

Auxiliary Nurse at Heart of England NHSFT (2006-09 – 2011-10)

Working on wards and caring for patients across three hospital sites

• Taking blood pressure and blood sugars
• Feeding patients and supporting them to get dressed
• Administering medication

Hospital Porter at Good Hope Hospital (2004-01 – 2006-08)

• Taking patients from the theatre to the wards
• Collecting blood and urine samples from the theatre to the pathology department
• Dealing with clinical waste management

Auxiliary Nurse at Good Hope Hospital (2002-06 – 2004-01)

Working in the hospitals ICU Unit

• Working on wards and providing care for patients
• Feeding patients and supporting them to get dressed
• Liaising with clinical staff and discussing patients' care plans

BTEC First in Leisure Studies in Leisure Studies – Joseph Chamberlain 6th Form College (1992-09 – 1993-06)

Certificate Pre Vocational Education – South and City College Birmingham (1991-09 – 1992-06)

GCSEs in English Language, English Literature, Maths, Food Technology, Integrated Humanities, Drama, Art and Design, Child Studies – St Pauls School (1986-09 – 1991-06)