Tyrese McBean

A confident, proactive, and enthusiastic hospitality and events professional with extensive experience managing high-volume restaurants, venues, and community events. Skilled in operational leadership, customer service, staff training, and maintaining high standards under pressure. Dependable and highly organised, with a proven track record of improving efficiency, customer satisfaction, and team performance.

Now seeking a new challenge where I can bring my management expertise to a forward-thinking organisation.

General Manager - Mamma Dough - London

(2023-01 - 2025-01)

• Managed day-to-day operations of a busy restaurant, overseeing staff, budgets, and customer service.
• Delivered high standards of food quality, safety, and guest experience, increasing customer satisfaction.
• Implemented training and development programmes to upskill staff and improve efficiency.
• Managed stock control, ordering, and cost-saving initiatives to maximise profit margins.

Venue Supervisor - Orchard Park High School - London

(2022-01 - 2023-01)

Concurrent Role

• Supervised the setup, operation, and breakdown of the venue for school and community events.
• Managed staff and volunteers to ensure smooth-running events
• Coordinated health & safety checks and compliance for venue use.
• Delivered excellent customer service to visitors and event organisers.
• Ensure smooth event operations and positive experiences for attendees and performers.

NHS 111 Health Advisor - NHS - London

(2022-01 - 2023-01)

• Provided remote health advice and triage services to patients via the NHS 111 helpline.
• Followed clinical protocols to assess patient needs and recommend next steps.
• Handled high-pressure calls with empathy, professionalism, and confidentiality.

Assistant Manager - Harvester - London

(2021-01 - 2022-01)

• Assisted the General Manager in running daily operations of a busy restaurant.
• Supervised staff, handled shift planning, and ensured customer satisfaction.
• Managed cash handling, ordering, and stock control.
• Ensured health and safety compliance across all shifts.

General Manager - Pizza Hut - Battersea

(2018-01 - 2021-01)

• Oversaw the day-to-day running of a high-volume Pizza Hut branch
• Recruited, trained, and managed a team to deliver excellent customer service.
• Increased operational efficiency and reduced waste through improved processes.
• Ensured compliance with company standards, food hygiene, and health & safety regulations.

BA - Creative Musicianship - The Institute of Contemporary Music Performance (2021-01 - 2024-01)

HNC - Songwriting & Artist Management - Notting Hill Academy Of Music (2020-01)

Certificate - Event Management - Croydon College (2025-01)

Level 1 Award - Building and Construction - Runway Training (2025-01)