Harresh Sivakanesh

Adaptable and reliable professional with experience across customer service, retail, administration, and voluntary community projects. Skilled in handling enquiries, maintaining records, and supporting operational processes. Strong communicator fluent in English and Tamil, with proven ability to deliver high standards of service, build rapport, and work effectively in team environments.

Brings resilience, attention to detail, and a positive attitude, with additional independent skills in website design and coding.

Voluntary Project Support at M.I.M (2025-06 – Present)

Assisted with planning and coordination of housing and community projects

• Researched potential buildings and supported funding applications
• Helped families access housing and refugee support services
• Gained experience in project planning, community outreach, and housing initiatives
• Workload Management – Skilled in prioritising tasks, managing competing demands, and maintaining accuracy under pressure
• Team Collaboration & Independence – Effective team player with the ability to work independently in single-operator settings
• Decision Making Under Pressure – Able to make accurate, safety-critical decisions in fast-paced and high-pressure situations

Independent Web Developer (Freelance) at Freelance (2022 – Present)

• Designed and built websites for small projects and personal use
• Applied coding skills to create functional and user-friendly sites
• Gained strong knowledge of front-end design and technical troubleshooting
• Communication Skills – Clear and concise communicator, both verbally and in writing, with colleagues, customers, and the public

Inbound Customer Service Advisor at Sitel (Scottish and Southern Energy) (2021 – 2022)

• Handled billing, account enquiries, and payment processing for customers
• Delivered consistent service in line with performance targets and KPIs
• Escalated complex issues to senior staff while ensuring client satisfaction
• System Monitoring – Experience monitoring digital systems and alerts, responding quickly to issues, and escalating when required

Customer Assistant at Sainsbury's (2019 – 2021)

• Supported stock replenishment and store organisation
• Maintained health & safety and hygiene standards
• Worked collaboratively with colleagues in a fast-paced retail environment

Estate Agency Assistant (Work Experience) (2018 – 2018)

Supported estate agents with office admin and client communication

• Assisted with property viewings and preparing marketing material
• Scheduled appointments and handled customer enquiries
• Gained early exposure to property sales and lettings
• Giving clients a house tours
• Problem Solving & Organisation – Strong analytical skills, able to resolve issues quickly and maintain structured records
• Resilience & Adaptability – Remains calm, focused, and reliable in changing environments, committed to delivering high-quality work
• Safety Awareness & Risk Management – Strong focus on identifying risks, maintaining compliance, and ensuring safe working environments

Access Module in People, Work and Society – The Open University

A-LEVELS in Business, Sports Education and Geography

GCSEs in IT, Maths, and English