Housing officer - PA Housing
(2024-01)
- Resident engagement, logging all interactions on CRM
- Property inspections and audits
- Sign-ups and evictions
- ASB Management
- Reporting repairs
- Holding drop-in sessions and coffee morning for residents
- Raising safeguarding referrals
- Supporting with benefits and sign posting to relevant teams
- Benefits advice
- Food bank referrals
Operations and Supply Executive - LVMH
(2022-07 - 2023-08)
Launch Management
- Managing and prioritising picks with the warehouse, ensuring customer delivery deadline dates are achieved
- Monitoring and supporting the warehouse in dispatching in line with set KPIs, per customer account
- Being the sole point of contact between head office and warehouse, filtering questions from both sides, gathering information to make informed decisions, developing an efficient smooth process
- Feeding back monthly progress and financial position back to the business
- To be the specialist point of contact for UK and EIRE launch planning
- To ensure the successful implementation of all launch activities so that all on counter dates are met
- To be responsible for solving order management issues using Microsoft AX and SAP by liaising closely with contacts in the UK and France
- To clearly and appropriately communicate the status of and manage solutions for: Launch management, order processing and quota rejections
- Managing key accounts across brands in line with KPI requirements
- Develop the operational relationship with key accounts to ensure excellent customer service delivery
- Respond to all queries and issues related to orders, invoices and deliveries in a courteous and efficient manner
- To clearly and appropriately communicate the status of and manage solutions for: Key account, order processing and quota rejections
- Coordinate shipping requests with distribution centre in France/Milton Keynes
- Act as a liaison between disbribution centre in France/Milton Keynes, transport partners, the customer, sales and marketing
- Maintain and develop relationships with key personnel in France/Milton Keynes
- Prepare any reports concerning customer service activities
- To communicate the order flow status to the customer and subsequently onto the business where appropriate
- Assist and support the brands with month end management
Sales Administrator - Silva Homes
(2022-03 - 2022-07)
- Proactively contacted clients to obtain information or verify accuracy of mortgage applications, help to buy applications and client details
- Dealing with lease extension & staircasing enquires
- Uploading properties onto help to buy, Zoopla and share to buy websites with EPCs, floorplans, description etc
- Dealing with defect reports and following up with developers
- Followed up leads and general enquiries daily via phone, email, website and webchat
- Effectively managed appointment schedule and workload using in house bespoke computer systems, CRM, Your Keys
- Processed help to buy application forms assessing circumstances and recommended suitability of applicants to manager for viewings
- Forwarded marketing and sales material via mass email distribution
- Educated clients on current real estate market and answered any questions
- Assisted clients in leasing of homes, flats, retail and entertainment space
- Organised personal documentation and forwarded to 3rd party credit checkers
Housing Assistant - Roseberry Housing association
(2020-08 - 2022-01)
- Answering incoming calls, replying to emails and online web chat from residents and assisting with repair arrangements
- To deliver comprehensive advice in connection to all service areas to customers and team members, providing excellent customer service taking responsibility of ensuring enquires are dealt with and resolved within target times and keeping customers informed of progress
- Identify vulnerability issues and sign post to support services i.e Housing teams and external support services
- To assist with the management of all digital enquiries, ensuring a resolution is reached within agreed timescales
- To follow up Customer Insight Satisfaction data and ensure any queries or expressions of dissatisfaction are investigated
- To actively assist in resolving issues to prevent and/or resolve complaints while providing excellent customer
- Assisting the Neighbourhood Team with tenancy terminations, allocations, new lettings, transfers, and mutual exchanges
- Creating sign up packs and arranging sign up appointments
- Identify anti-social behaviour and assist the Tenancy Enforcement Officer in managing, contacting tenants to discuss and resolve ongoing ASB
- Dealing with S.20 service charges and responding to any queries within appropriate timeframe
- Assisting the income team managing an monitoring low level arrears taking a proactive approach to tackling low level arrears by notifying residents as soon as possible, setting up and managing payment plans to address low level rent arrears
- Offer appropriate advice and support including referrals to our Tenancy Sustainment Service
- Make affordable repayment agreements taking income and expenditure into account
- Set up and amend direct debits
- Ensured clients received access to external support services for continued client satisfaction and assistance
Customer Service Officer - Mole Valley District Council
(2020-01 - 2020-04)
- To provide a single point of contact for customers to contact Mole Valley District Council over the phone, in person and in writing and to resolve such enquiries at first point of contact wherever possible
- Meeting and greeting people in reception area and working alone at the help shop
- To provide information and answers to a wide range of enquiries covering the full range of Council services and other related topics
- Work consistently as part of a team to meet performance targets and the Council's Standards of Service
- Work within defined procedures and statutory legislation, keeping self-informed of procedures, guidance and legislation that affects the CSU
- Resolve complaints where possible and advise customers of the complaints procedure
- Process customers' requests to pay for Council services - setting up Direct Debits and taking card payments as appropriate either face-to-face or over the telephone
Customer Service Coordinator - Daikin, Weybridge
(2017-09 - 2020-01)
- To act as the main point of contact into the Weybridge service centre from end users, engineers and third parties
- Talking end users through fault codes over the phone to try and resolve at first point of contact if possible
- Arranging and scheduling engineers to attend site meeting company timeframes, liaising between departments to arrange for parts to arrive at site when needed
- Managing the debt of creditors using SAP. Ensuring timely payments are made. Managing debt recovery
- Professionally handled and processed customer complaints, completing in line with the company's procedures
- Closely monitored team operations, ensuring customer service employees followed best practices and procedures
- Made outbound calls to customers to clearly explain order situations, next steps and potential outcomes
- Trained customer service employees to maintain positive image and reputation
Visual Merchandiser - McCormicks, London
(2016-11 - 2017-09)
- Collecting stock from a designated Transit Location
- Driving to numerous store locations within a day to meet deadlines
- Delivering stock into the store, following all Health & Safety requirements
- Replenishing stock onto shelves and display units
- Discussing with store managers locations for secondary displays; agreeing more shelf space and selling in shippers, keeping them informed of promotions and sales information - Presented updated floor plans and design strategy to shop management
- Preparing and planning for display/seasonal changes, running down stock lines and making sure to rotate stock
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Restructured merchandising strategy to promote high value and products
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory
- Managed visual displays for [Type] company to drive exposure and increase revenue
- Enhanced shop and display appearance utilising seasonal promotions and trends to drive strategy
Administrator - Gift Aid Administrator, Claygate
(2016-08 - 2016-11)
- Working in a small Gift Aid team, answering phone calls from Gift Aid donors to update details making sure correct information has been recorded and dealing with general inquiries
- Working through a backlog of emails and letters, sorting returned letters and terminating donors of the system as required
- Replying to letters sent by donors in a time effective manner
Stock Controller - Alley Catz School & Sportswear
(2015-10 - 2016-08)
- Checked stringently that all incoming products were receipted as prescribed by company procedure
- Documented KPI records for all areas of the organisation's distribution functionality
- Completed all sales order processing tasks efficiently and on time to meet [Timeframe] KPI requirements
- Maintained [Timeframe] contact with the regional inventory manager and the transport planning team
- Cleaned and tidied [Location] to maintain health and safety standards
- Used an inventory management system to maintain accurate records of orders
- Conducted stock counts of store's inventory in storerooms [Timeframe], promptly ordering low supplies through [System]
- Maintained accurate and up to date inventory records on [System] for organisational, financial and legal purposes
Administrator/Scheduler - Mark Group LTD, Epsom
(2014-03 - 2015-10)
- Answering incoming calls from customers, sending out appointment letters, updating customer information
- Managing four teams of fitters - two fitters in a team - Home Insulation installers
- Dealing with all queries when on site and relaying back information to field managers, calling out contractor plumbers/builders when needed
- Diary management - planning team's daily work in postcode order ensuring a smooth run in order for all work to be carried out on schedule
- Arranging relevant paperwork such as surveys and typing up disclaimers for next day's work for each team
- Including reading the surveys to check for any obstructions or problems they may come across or equipment they may need to avoid delays on site
- Dealing with all jobs failed by inspectors and scheduling remedial works including arranging supplies of materials needed
- Managing process from start to finish
Events Administrator - Best Parties Ever, Weybridge
(2013-10 - 2014-03)
- Assisted team members and customers regarding stock and inventory queries
- Worked with tireless energy and enthusiasm to aid team achievement against event deadlines
- Used customer service expertise to enhance audience enjoyment and provide first-class event experiences
- Collaborated effectively with events and venue staff, enhancing smooth operations before, during and after gigs
- Carried out targeted flyering to best reach potential audiences, building event awareness
Customer Service Advisor - Stams LTD, Hersham
(2012-08 - 2013-10)
- Registering customer bank cards, passports and mobile phones for their current bank account insurance policies, registering cars with the AA
- Attention to detail key
- Directing calls through to relevant departments
- Dealing with complaints and escalating to area managers with detailed accounts of events
