Harriett Moran

Organised and detail-oriented administration professional with experience supporting recruitment, onboarding, confidential record management and customer service in fast-paced environments. Strong communicator with excellent organisational skills and a commitment to accuracy, confidentiality and professional service.

Sales representative at Unity Connect (2025-06 – Present)

• Handled a high volume of customer interactions while delivering accurate, efficient and professional service.
• Prioritised rapport building through effective questioning and empathetic communication.
• Managed refunds, exchanges, and handled sensitive data securely.
• Ensured compliance with GDPR guidelines for customer privacy protection.
• Supported customers with sensitive enquiries with professionalism and confidentiality.
• Maintained accurate customer records in multiple CRM systems.
• Demonstrated empathetic communication and active listening when supporting customers with complex or sensitive enquiries.
• Collaborated with colleagues for efficient customer experience delivery.
• Accurately updated customer records and maintained detailed documentation across multiple systems.
• Managed sensitive personal information in accordance with GDPR and company policies.

Campaign manager at Global Opportunity (2023-03 – 2025-06)

• Supported the onboarding of new starters, ensuring employees understood company expectations, procedures and workplace standards.
• Coordinated interview schedules, organised meetings and prepared recruitment documentation.
• Maintained confidential employee and candidate records with accuracy and professionalism.
• Supported employee development through coaching, regular feedback and performance monitoring.
• Maintained accurate and confidential records, ensuring information remained up to date and securely managed.
• Supported the recruitment and onboarding of multiple new starters while maintaining accurate documentation.

Charity supervisor, Waitress, Bar staff and kitchen staff at Red Lion Wetherspoon's (2020-01 – 2023-03)

• Team Member (Bar, Kitchen, Hotel Reception & Charity Supervisor)
• Organized charity events, meetings, and financial records.
• Demonstrated multitasking to meet targets and support staff.
• Coordinated hotel guest bookings and ensured fire drill safety.
• Maintained cleanliness and safety standards at the hotel.
• Welcomed guests, managed telephone enquiries and bookings, responded to customer queries and ensured a positive customer experience.
• Scheduled bookings, maintained administrative records and managed diary appointments.
• Prepared documentation relating to hotel bookings and customer enquiries.
• Worked effectively across multiple departments while maintaining high organisational standard

A level in Law, English Literature, Sociology – New College Doncaster

Business Studies in Business Studies – Sheffield Hallam University (2023 – 2025)