Harry Andrew Wood

Reliable and experienced Barista with a strong background in coffee shops, fast-paced hospitality and customer-facing service environments. Confident preparing high-quality drinks, serving customers, handling cash, maintaining clean work areas and supporting stock control during busy shifts. Has progressed into shift and assistant management roles, bringing transferable strengths in team support, training, opening and closing routines and retail-ready customer service.

Shift Leader - Caffè Nero - Gloucester

(2024-01)

Supporting customer service, team coordination and shop standards while continuing to deliver front-line Barista duties.

• Prepared and served coffee, drinks and food items to brand standards while maintaining friendly, efficient customer service.
• Supported smooth shift running by organising priorities, helping colleagues and keeping service moving during busy periods.
• Handled cash and customer transactions accurately, including till procedures and end-of-shift routines.
• Maintained clean, safe and presentable service areas and supported stock replenishment.

Assistant Manager - Coffee#1 - Gloucester

(2023-04 - 2023-12)

Customer focused assistant manager role combining Barista duties with responsibility for team support, daily shop routines and service standards.

• Delivered high standards of customer service while preparing drinks, serving food items and supporting front-of-house operations.
• Helped manage day-to-day shop activity, including team support, service standards and customer experience.
• Supported stock control, shop organisation, upselling, colleague guidance and clean, welcoming work areas.

Barista Maestro / Supervisor - Costa Coffee - Gloucester

(2023-03 - 2023-06)

Supervisory Barista role supporting the team to deliver strong customer service, high coffee standards and consistent shop routines.

• Coached and supported team members to deliver excellent customer experiences and follow correct procedures.
• Helped deploy the team according to trading patterns, supporting efficient service and sales opportunities.
• Trained and accredited new Baristas, helping them understand drink standards, recipes and customer service expectations.
• Maintained health, safety, cleanliness, stock organisation, equipment care and coffee quality standards.

Maintenance / Delivery - McDonald's - Gloucester

(2022-10 - 2023-02)

Practical support role focused on deliveries, stock areas, cleanliness and restaurant organisation in a fast-paced hospitality environment.

• Accepted deliveries and ensured stock was put away, counted and stored correctly.
• Maintained clean and organised stock areas to support safe and efficient restaurant operations.

Barista / Team Leader - Coffee#1 - Trowbridge

(2022-05 - 2022-09)

Barista and team leader role supporting drink quality, upselling, team standards and shift running.

• Prepared and served drinks while maintaining strong coffee standards and positive customer service.
• Supported upselling of seasonal drinks and encouraged the team to promote products confidently.
• Regularly ran shifts, building confidence with shop administration, close-down procedures and daily routines.

Crew Trainer / Trainee Manager - McDonald's - Trowbridge

(2017-09 - 2022-04)

Long-term customer service and training role, building a strong foundation in teamwork, leadership and working under pressure.

• Trained new starters and helped them understand role expectations, routines and workplace standards.
• Supported team members during busy shifts, helping maintain service speed and customer experience.
• Developed confidence managing and leading people in a fast-paced customer-facing workplace.

GCSEs - Science, English, Maths and History - British International School Riyadh (2013-09 - 2015-07)

National Citizen Service - National Citizen Service (NCS)