Harry Cross

10 years of hospitality experience working in dynamic bars, restaurants and educational environments across the UK and Japan. Demonstrated extensive skills in customer forward roles by being preemptive of guest needs. delivering exceptional customer satisfaction and consistently exceeding guest expectations in any and all FOH roles. Looking for new opportunities to bring my current skills to.

Bartender/Runner at Brooklyn Parlor (2025-11 – 2026-04)

• Assisted in basic translation of English to Japanese with my co-workers when customers would have menu questions or if I was not aware of the information required or when there were allergen questions, and also if any difficulties insured with payment/reservations.
• High Scale clientele: Business Meetings, Anniversary and Wedding Celebrations. Requiring high levels of Honorific Japanese usage.
• Basic Bartending as I was learning the new drinks and cultural differences working in a completely Japanese environment, but also running food/drinks to customers tables.

Bartender at Tokyo Comedy bar (2023-04 – 2025-08)

• Mixed and served cocktails, craft beer and bar food while engaging with local and international customers.
• Supported the running of events in English and Japanese using both to introduce the venue, answer questions, and ensure everyone felt welcomed before the show began.
• Assisted with ticketing to the events and logistics, and gave special care when VIP guests were in attendance.

Bartender at Sick! English Language Bar (2022-10 – 2023-01)

• Worked during the peak season on a short term contract.
• Supported customers to achieve their language target by thoughtful interactions.
• Engaged in active street-level customer outreach to promote the business and drive foot traffic.

Reception & Tour Guide at British Hills (2022-04 – 2022-06)

• Managed front desk reception duties, guest check-ins, and support services at a British-themed educational resort.
• Gave daily tours around the main Manor house and explained the history of the location of British Hills and the overall culture of the UK.
• Helped represent the English speaking staff presence and contribute to an authentic experience for customers and students alike.

Japanese Language Course – Shinjuku Japanese Language Institute (2023-04 – 2025-03)

BTEC Level 3 in Public Services – South Yorkshire, Dearne Valley College (2012-01 – 2014-01)