Supervisor and Customer Service Expert with extensive experience in high-volume operations and sound judgment in the resolution of issues in a tactful yet diplomatic manner.
Exceptionally talented in working in fast-paced and team-based environments to achieve success in reaching targeted goals and objectives.
Extensive experience in high-volume warehouse operations that includes logistics, distribution, and inventory management.
Resourceful in warehouse and inventory management and shipping and receiving efficiencies. Using leadership skills including taking clear accountability, setting realistic expectations, and providing structured support, to fully lead, inspire and coach a management team, and department.
Coached and motivated managers to work as a productive team and build their capabilities whilst leading them through monthly changes.
Experience
Faced and overcame unexpected challenges head on, through quick and confident decision making to ensure maximum customer satisfaction.
Managed a team of managers as well as store colleagues through constant clear communication, whilst reporting directly to the store manager with updates on previous and future employee performances.
Dealt with numerous customer enquiries and complaints in a timely manner, to ensure customers continued with our business and left happy.
Lead, coached and developed my team to provide an exemplary customer service experience and satisfaction for customers. Provided a hands on and visible approach to customers and presented an attitude of pride in food handling and presentations to lead the team by example in various branches.
Created a fun, yet professional environment for the team as well as established relationships within the community and nearby Co-op businesses.
Explored new and innovative ways to conduct business with a focus on increasing sales performance.
Easily adapted to changing store priorities and responding quickly, responsibly, and positively.
Education
Master of Arts in Marketing and Innovation ANGLIA RUSKIN UNIVERSITY | Chelmsford | 2014 - 2015
