Hassan Bhatti

Qualified with a Level 3 IT Diploma provide solid foundation in IT systems, troubleshooting and technical support principles. Experienced operations and team supervisor with a strong background in fast-paced, customer focused environment, delivering consistent services and supports. Skilled in using computers systems to manage workflows, monitor data and coordinate daily operations with accuracy and efficiency.

Proven ability to resolve issues quickly prioritise workloads and communicate effectively across teams to maintain smooth service delivery. Strong transferable experience in frontline support problem solving and operational coordination's now looking to move into it support and service desk roles

Terminal Delivery Operative - Optime Group

(2024-11 - 2026-04)

• Provided day to day operational support using computer systems and manging schedules and handing email communication and coordinating information between teams.
• Worked within strict operational procedures in high pressure security sensitive environment.
• Using logistic and inventory management software and handheld scanning devices daily
• Maintains accurate digital records and ensuring airport regulations.
• Coordinating with multiple teams to manage time critical tasks and meet deadlines.

SIA door supervisor - Professional security

(2023-10 - 2024-11)

• Provided front line support to customers and visitors resolving queries and handing issues in calm and professional manner.
• Monitored incidents and responding quickly to emergency situations using sound judgement.
• Maintain accurate records and completed incident reports using digital systems and written communication.
• Communicated effectively with team members, management and external services to ensure smooth day to day operations.

Online assistant - Sainsburys

(2022-10 - 2023-10)

• Overseeing daily online order operations ensuring efficient workflow and timely completion of customer deliveries
• Manage and coordinated team of 17 drivers allocating schedules and supporting day to day operational performance.
• Used computer and handheld systems to manage orders and track deliveries and maintain accurate operational information.
• Handled operational issues and delivery queries.
• Responding quickly to minimise disruption and maintain service levels.

IT technician - Brent school partnerships

(2019-10 - 2021-01)

Hassan worked closely with the senior IT technician and gained experience in managing the day-to -day IT issues which occurred across the organisation. This included troubleshooting, updating software, repairing faulty devices, manging anti-virus software's and installed new hardware and operating systems.

Level 3 IT diploma - Harrow Collage (2019-09 - 2022)

GCSE's - Park High School (2014-09 - 2019)