OPERATIONS & SERVICE DELIVERY MANAGER
Send a job offer directly to this candidate
Operations and Service Delivery professional with over eight years' experience leading operational performance, compliance, stakeholder engagement and service improvement across complex, fast-paced environments. Proven ability to manage multiple priorities, coordinate contractors and suppliers, oversee budgets, resolve complex issues and deliver exceptional customer outcomes. Experienced in working within regulated environments and building strong relationships with internal and external stakeholders.
Seeking to bring my operational leadership and project coordination expertise into the NHS, higher education or public sector.
Senior Portfolio Manager at Right Now Residential (2026-01 – Present)
Led the operational delivery of a complex residential portfolio, ensuring compliance, service excellence and efficient day-to-day operations. Coordinated contractors, managed budgets and expenditure, resolved complex stakeholder enquiries and complaints, and produced reports to support operational decision-making. Built strong relationships with residents, landlords and suppliers while identifying opportunities to improve processes and enhance service delivery.
Portfolio Manager at Haus and Haus (2024-02 – 2026-01)
Managed a high-value residential portfolio within the Dubai property market, overseeing landlord relations, portfolio performance and day-to-day operational management. Led on tenancy management, contractor coordination, compliance and client service delivery while working in a fast-paced, high-volume environment with a strong focus on resident and investor satisfaction.
ILM Portfolio Manager at Knight Frank (2021-01 – 2024-01)
Managed residential investment portfolios on behalf of landlords and investors, overseeing operational performance, compliance and contractor management across a range of properties. Built and maintained strong client and stakeholder relationships, coordinated maintenance and inspection programmes, prepared portfolio reporting and ensured properties were maintained in line with regulatory and service standards.
PM Tenacy Administrator at Felicity J Lord (2018-03 – 2020-12)
Supported the Property Management team with tenancy administration, compliance coordination and operational support across a residential portfolio. Managed tenancy agreements, renewals and property documentation, coordinated maintenance requests and contractor appointments, and ensured efficient communication between landlords, tenants and internal teams while maintaining accurate records and supporting a smooth tenancy process.
BSc in Building Surveying – London Southbank University (2018)
