Hayst

Reliable, articulate, and motivated professional with strong customer-facing experience and leadership skills. Proficient in public speaking, team coordination, and high-pressure environments. MBA with Merit reflecting strong business acumen and ambition to develop a career in marketing and creative industries. Known for creative thinking, ability to empathise, adapt, and drive a positive environment. Logic and creativity are greatest strengths.

Esports Tournament Organiser - Electronic Dojo

Paid freelance work involving high traffic event management, supervising the public and organising smooth esports events. Given important responsibility for expensive equipment involving transporting, setting up and looking after with public use. Still a part of this company for freelance work, typically one weekend a year at Versus Fighting (August).

Bartender - The Sugarmill

(2022-07)

• High-volume bar service in a nightclub environment.
• Maintained workstation hygiene, restocked inventory, and trained new staff.
• Developed strong customer engagement and situational awareness.

Telemarketer - Euroseal Windows

(2025-05 - 2025-07)

• Delivered sales scripts and built rapport with customers.
• Strengthened skills in ethical communication and consumer needs analysis.

Crew Member - McDonald's

(2022-10 - 2025-04)

• Delivered fast, accurate food preparation and excellent customer service.
• Frequently assigned to drive-through for high-quality customer interaction.
• Supported KPIs, store presentation, and customer communications.

Personal Shopper - Sainsbury's

(2021-08 - 2021-11)

• Prepared online orders efficiently and met speed/accuracy KPIs.
• Assisted customers and selected suitable product substitutions.

Barback - BANK Restaurant & Bar

(2018-10 - 2019-08)

• Supported bar operations through stock handling, glass cleaning, and floor maintenance.
• Assisted with customer queries and complaint resolution.

MBA - Marketing - Staffordshire University (2023 - 2025)

BA (Hons) - Esports - Staffordshire University (2019 - 2022)

BTEC - Business Studies - Lordswood Sixth Form Centre (2017 - 2019)

A Level - Computer Science - Lordswood Sixth Form Centre (2017 - 2019)

A Level - English Lang & Lit - Lordswood Sixth Form Centre (2017 - 2019)

GCSE - Multiple subjects - Lordswood Boys' School (2012 - 2017)