Heather O'Neil

I strongly believe that customer service and public relations are the most important things in most sectors and if a customer has a good experience with staff then their experience with the company will be improved beyond measure.

October 2021 - March 2022

Education Coordinator and trust secretary, The Pharos Trust

Keeping minutes of trustees meetings and applying for grants outside of season. Organizing events for the LV18 to increase community engagement. Developing merchandise for the museum ready for the new season. Helping to improve the exhibitions to involve larger parts of the community.

December 2018 – October 2021

Education Coordinator and trust secretary, The Pharos Trust

Responsible for tours of a historic vessel during the season. Managing school group visits and developing educational material to engage every generation of visitor. Keeping minutes of trustees meetings and applying for grants outside of season.

September 2016 – May 2018

A level, Clacton County High School

Science BTEC Level 3 Merit

Criminology WJEC Diploma Merit

Extended Project Grade B

November 2013 – June 2016

GCSE, Clacton County High School

English Literature GCSE Grade C

Mathematics GCSE Grade A

Biology GCSE Grade C

Chemistry GCSE Grade B

Physics GCSE Grade B

Business Studies BTEC Level 2 Distinction

History GCSE Grade D

Computer Science GCSE Grade B

Physical Education BTEC Level 2 Distinction