Heather Worley

Reliable, friendly, and highly organized professional with strong experience in reception duties, customer service, appointment management, and day-to-day administration. Confident dealing with people face to face, by telephone and by email, with a calm, professional and approachable manner. Experienced in managing bookings, maintaining confidential records, processing payments, and supporting smooth daily operations in busy public-facing environments.

Now seeking a receptionist, school reception or administration role where strong organization, communication and attention to detail are essential.

Beauty Therapist / Clinic Support - DLS Clinic, Anstey - Anstey

• Manage daily bookings, appointments and client scheduling.
• Handle enquiries professionally by phone, email and in person.
• Maintain accurate and confidential client records.
• Process payments and support day-to-day financial transactions.
• Provide a welcoming front-of-house service and support smooth clinic operations.
• Take responsibility for opening, closing and maintaining an organized environment.

Spa Therapist - Bosworth Hall Hotel

(2021-01 - 2024-12)

• Managed bookings, reservations and reception duties within a busy hotel environment.
• Handled customer enquiries face to face, by telephone and by email.
• Maintained organised appointment records and booking systems.
• Delivered high standards of customer service while supporting colleagues and daily operations.

Team Support - Co-op Food Store

(2019-01 - 2021-12)

• Supported daily store operations in a busy customer-facing environment.
• Assisted with stock, deliveries, record keeping and general organization.
• Helped resolve customer queries, issues, and complaints professionally.
• Worked responsibly with tills, cash handling and team support duties.

Beauty Therapist - Self-Employed Beauty Therapist

(2019-01 - 2019-12)

• Managed bookings, appointments, client communication and daily administration.
• Maintained client records, handled payments and organized business enquiries.
• Built strong client relationships through reliable, friendly and professional service.

NVQ Level 1, 2 & 3 - Beauty Therapy

GCSEs - Math's and English