Helen Asogbon

Approachable Customer Service Advisor with proven communication skills and administrative expertise to deliver exceptional client experiences. Over 3 years supporting visitors, managing inquiries, and resolving customer concerns across reception and hospitality environments. Skilled in handling diverse customer service requests while maintaining accurate records and coordinating cross-functional support.

Currently advancing expertise through an MSc in Global Health while seeking to apply strong interpersonal and problem-solving abilities to efficient service delivery.

Guest Host at Boost Trampoline Park (2025-07 – Present)

• Delivered excellent customer service by processing refund requests for cancelled sessions, verifying cancellation policy terms and updating payment records promptly.
• Demonstrated strong communication skills while walking parents through waiver forms and explaining liability clauses to ensure documents were completed correctly.
• Coordinated with kitchen staff to confirm cake delivery times and dietary restrictions for scheduled birthday parties, ensuring seamless customer experiences.
• Monitored session capacity limits in real time and redirected walk-in guests to available time slots using effective problem-solving.
• Resolved double-booking conflicts by contacting affected customers and offering alternative sessions or vouchers, maintaining positive customer relationships.
• Applied clear communication skills to enforce height and age restrictions for certain attractions by checking wristbands and explaining safety policies to families.

School Receptionist at NESAM INTERNATIONAL SCHOOL (2024-06 – 2025-02)

• Provided customer service to parents and visitors while updating student emergency contact details in the school database following parental notifications and enrollment changes.
• Demonstrated excellent communication skills by answering incoming calls and redirecting inquiries to appropriate staff, teachers, or administrative departments each day.
• Sorted and distributed incoming mail and internal post to staff mailboxes and departmental offices daily, ensuring accurate record keeping.
• Coordinated meeting room bookings for parent-teacher conferences and ensured spaces were prepared with required materials, supporting administrative efficiency.

Receptionist at ADMOF Farms (2023-11 – 2024-06)

• Delivered professional customer service by maintaining visitor logs and screening all guests before granting office access during business hours.
• Processed incoming mail and packages daily, sorting and distributing items to 40 staff members with attention to detail.
• Compiled monthly reports on visitor traffic and phone call volume for the operations manager's review, demonstrating strong communication skills.
• Updated client contact records in the database weekly to keep account information current and accessible, supporting customer relationship management.

MSc in Global Health – DeMontfort University (2025-03 – 2026-09)

BSc in Microbiology – Bowen University (2019-04 – 2022-09)

9 GCSE C/5 – Saint Anne's Comprehensive College (2012-04 – 2017-07)