Account Manager - UniHomes
(2024-10)
- Overseeing management and growth of client accounts, acting as main liaison for estate agents.
- Facilitate onboarding of new accounts to optimize integration into services.
- Generate leads to support increased uptake of utility orders.
- Market additional website features like boosts and featured properties to clients.
- Provide outstanding customer service in B2B role, ensuring client retention and satisfaction.
- Resolve customer issues and complaints with quick-thinking problem-solving.
- Resolve client issues promptly, maintaining high levels of satisfaction and loyalty.
- Frequently visit customers to maintain positive and productive relationships.
- Maintain up-to-date knowledge of market trends, regulatory changes, and technological advancements.
Operations Manager - Bijou Living Limited - London, England
(2023-04 - 2024-10)
Bijou Living is a property developer who design and build luxury apartments and houses.
- My role as Operations Manager is to oversee aspects of the business such as the sales, marketing and building work along with sourcing and running numbers on land opportunities.
- I negotiate with various suppliers, design the show flats and deal with all customer care.
- I also deal with chasing the sales and speak with solicitors on a regular basis.
- Developed and implemented processes and procedures to streamline office operations.
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations.
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel.
- Managed sales across multiple sites.
Senior Sales Manager - Sequence New Homes - Buckinghamshire, England
(2018-07 - 2023-03)
- My role is to manage the New Homes business across seven offices.
- I am responsible for new business development and signing up new developments for my offices to sell, along with organising the marketing plans for each site.
- There is a large degree of prospecting, and occasionally cold calling within this role.
- I also account manage all the developers that we work with – including some of the largest housebuilders in the country such as Taylor Wimpey and Barrett David Wilson.
- Many of these accounts were high value.
- The key responsibilities are to ensure that the offices are meeting the sales/ referrals targets for each development, along with maintaining relationships with the developers that we are working for.
- I currently have 14 developments that I manage across my area.
- In February of this year, I was promoted to Senior Sales Manager.
- My area came top of the Connells Group for average exchanges across my area, and we ended last year with a profit of £875,000.
Sales Executive - McCarthy and Stone - London, England
(2018-05 - 2018-07)
- My role was to sell luxury, new build retirement homes on an off plan basis.
- This was my step out of estate agency into working for a developer, however I was headhunted by Sequence so I left after a few months.
Branch Manager - Chancellors Estate Agents - Amersham, England
(2013-04 - 2018-05)
- My responsibilities as the branch manager included regular staff training, touting for new business (including cold calling), valuations, negotiating offers and sales progressing.
- Customer retention was a very important part of the role - I always made sure to provide excellent customer service and to maintain great communication with our vendors.
Branch Manager - Sequence - Oxford, England
(2008-09 - 2013-04)
Senior Sales Negotiator - Buckell and Ballard - Buckinghamshire, England
(2005-01 - 2009-09)
