Helen Contreras

Production-focused professional transitioning into the UK film and television industry with practical experience as a First Assistant Director, live camera operator, and independent content creator. Combines filmmaking training with a background in law and extensive operational leadership experience in high-pressure hospitality environments. Strong skills in scheduling, team coordination, logistics, communication, and problem-solving under pressure.

First Assistant Director at The Neon Cross (Independent Short Film Production) (2025-01 – Present)

Served as the central communication link between the director, HODs, cast, and crew — maintaining clarity and momentum across all departments throughout the shoot. Managed the floor during filming — calling scenes, maintaining set discipline, and protecting the director's creative focus. Created a professional, calm on-set environment that supported both experienced crew and first-time collaborators.

• Prepared and distributed daily call sheets, coordinating departments including camera, sound, art, and wardrobe across the full production schedule
• Resolved logistical challenges in real time, including schedule revisions and location changes, with minimal disruption to the shoot

Camera Operator - Live Events Videography at Freelance (2022-01 – Present)

Operated cameras across live events including corporate functions, performances, and community broadcasts in fast-paced, unscripted environments. Made real-time decisions on framing, coverage, and positioning — adapting quickly to unpredictable live conditions.

• Managed professional camera equipment from setup through to wrap

Content Creator & Videographer - Social Media & Digital Content at Freelance (2023-01 – Present)

Conceived, shot, and edited original short-form video content for social media platforms — managing all stages of production independently. Demonstrated end-to-end production capability: creative development, shoot execution, post-production, and delivery.

• Developed strong instincts for visual storytelling, pacing, and audience engagement across digital formats

Assistant Hotel Manager at Omega Tours Eco Jungle Lodge (2011-01 – 2016-12)

Coordinated daily hotel operations across multiple departments — front of house, housekeeping, food and beverage, and events — managing shifting priorities and tight turnarounds. Led, briefed, and developed a team of 25 staff across shift patterns, maintaining consistently high service standards during peak operational periods. Managed complex client relationships, including corporate accounts and events, requiring clear communication, attention to detail, and professional discretion.

Maintained compliance with health and safety, licensing, and operational procedures — building a rigorous approach to process, documentation, and accountability.

• Resolved service issues and operational incidents under pressure, making rapid decisions with a direct impact on guest experience and business reputation
• Oversaw logistics for large-scale events including scheduling, supplier coordination, and real-time problem-solving — directly comparable to managing a production shoot day

Senior Customer Service / Team Leader at De Beauvoir Deli / 26 Furnival Street / FOH (2019-01 – Present)

Managed day-to-day team performance and customer experience in high-volume, fast-paced service environments — consistently meeting targets under pressure. Developed strong skills in de-escalation, active listening, and tailoring communication style to a diverse range of clients and stakeholders. Maintained high professional standards across varied situations — including difficult conversations, competing demands, and unpredictable circumstances.

• Trained and mentored junior team members, building confidence in process and standards

Filmmaking – City Academy, London (2023-01 – 2023-12)

LLB in Law – The Open University (2019-01 – 2024-12)