Helen Oliver

I am a reliable, highly motivated individual with extensive experience in customer facing roles, inside and outside healthcare services. My skills lie in understanding, responding to and resolving queries in a timely, professional and friendly manner, to achieve the best results for patients and the wider business. I am able to achieve this when working independently, or collaboratively in a team.

I have experience with different IT systems and legal governance, and am always keen to adapt to new tasks and responsibilities.

Receptionist - 381 Footcare - Timperley

(2018-06)

• First point of contact for patients – dealing and resolving queries over the phone, by email and walk ins.
• Answering all enquiries quickly, identifying urgent queries and escalating to relevant clinician.
• Support all clinicians within the practice throughout the working day.
• Sending out recall and returns letters to patients to ensure clear and effective communication.
• Maintaining the highest standard of cleanliness, keeping areas sanitised to create a warm and welcoming environment.
• Knowledge of the HCPC registration in regards to conduct and standards.
• Work with the first com Telephone service, allowing all calls to be recorded for training, quality of service and legal requirements.
• Understanding of GDPR procedure on how information is stored and collected to protect patients.

Bridal Consultant - Cheshire Bridal Wear - Altrincham

(2014-06 - 2018-06)

• Providing tailored customer experiences with brides, consulting their needs and preferences.
• Processing orders, managing customer records, tracking delivery dates and working to tight schedules.
• Taking deposits and planning payment agreements.
• Working closely via phone and email with high end brands from all over Europe.

Bridal Shop Manager - The Bridal Path - Altrincham

(2005-02 - 2014-06)

CSE's - Wellington High School (1980-09 - 1985-07)