Iqraa Z

Motivated and compassionate Pharmaceutical Sciences graduate with experience across healthcare and customer-facing roles, as well as scientific knowledge and technical lab ability. Currently working as a Service Advisor, supporting patients through emergency and non-emergency calls while maintaining strict confidentiality and professionalism. Demonstrates strongest communication, problem solving and teamwork skills in fast-paced environments.

Committed to delivering high-quality, patient-centred care and seeking to build a long-term career within the healthcare sector.

Service Advisor - North West Ambulance Service - Bolton

(2023-11)

• Manage high volumes of emergency and non emergency calls, providing appropriate advice and support to patients.
• Assess symptoms and direct patient to relevant healthcare service.
• Accurately record patient information using secure clinical systems.
• Maintain strict confidentiality in line with data protection standards.
• Work collaboratively with multidisciplinary teams to support effective patient care.
• Demonstrate resilience and sound judgment in high pressure situations.

Pharmacy Assistant - Swinton Late Night Pharmacy

(2015 - 2015)

• Supported stock management and organisation of medication.
• Observed prescription preparation and dispensing process.
• Developed understanding of pharmacy operation and patient interaction.

World Duty Free - Manchester Airport

(2019 - 2021)

• Delivered high quality service in a fast paced international airport environment.
• Assisted customers from diverse backgrounds, adapting communication styles effectively.
• Resolved complaints and handled challenging situations professionally.
• Maintenance knowledge of travel regulations and country allowances.
• Worked as part of a team to meet performance and sales targets.

Evri - Bolton

(2022 - 2023)

• Handled customer enquiries and complaints.
• Resolved issues efficiently to maintain customers satisfaction.
• Demonstrated strong communication skills and organisations skills.
• Used data entry on Microsoft, emails, excel softwares.

Bachelor of Science (BSc) - Pharmaceutical Science - University of Salford (2023)

BTEC Extended Diploma in Applied Science - Applied Science - Bolton Sixth Form College