Administrative Assistant at Coventry and Warwickshire Partnership NHS Trust (Oct 2022 Present)
- Providing full administrative support and clinical coordination to a multi-disciplinary team across Adult Neurodevelopmental Services (Autism and ADHD diagnostic service), including Clinical Psychologists, Consultant Psychiatrists, Specialist CBT Therapists, Occupational Therapists, Speech and Language Therapists, ADHD Nurses, and Assistant Psychologists.
- Daily liaison with patients, GP surgeries, clinicians, colleagues, peer support workers, and experts by experience, using all forms of written and verbal communication.
- Initial screening and scrutiny of referrals, including uploading onto the SystmOne EPR (Electronic Patient Record) system and processing referral paperwork in preparation for triage.
- Contacting referrers to request additional information, in accordance with commissioning guidelines, and writing and issuing referral outcome letters to patients and GP's.
- Clinical coordination of all service waiting lists, maintaining both EPR and other databases (e.g. Excel spreadsheets), allocation of assessment appointments, and issuing appointment letters and supporting documentation.
- Maintaining clinical diaries, including adding assessments and other appointments and meetings to clinicians' calendars, booking rooms, or setting up virtual appointments, as required.
- Provision of support to patients prior to assessment, including help to complete pre-assessment questionnaires, and answering any queries or concerns regarding the assessment process. Scoring questionnaires and ensuring clinicians have all relevant paperwork ready ahead of their appointments.
- Formatting, proofreading and distribution of all diagnostic reports, and coordination of outcome actions; for example, onward referrals to ADHD Psychiatry, Occupational Therapy, or Speech and Language Therapy.
- Minute-taking at MDT meetings and responsibility for actioning administrative outcomes.
- Regular data analysis and reporting of information, including monthly referral numbers, triaging figures, Referral to Treatment (RTT) data, and other Key Performance Indicators.
Speech and Language Therapist Support Practitioner at Northamptonshire Healthcare NHS Foundation Trust (May 2019– Sept 2022)
- Providing comprehensive administrative and clinical support to the Children's Speech and Language Therapist team, with responsibility for both SEND and community stream referrals.
- Booking and setting up clinic rooms and preparing sessional paperwork.
- Carrying out observations and assessments in session (in conjunction with the therapist) and providing feedback, outcomes, advice, and information to parents/carers.
- Completing system-based clinical notes and records (SystmOne EPR), scanning in documents, attaching them to records, and making onward referrals.
- Producing follow-up visual aids and resources, including AAC.
- Providing independent speech sound therapy and intervention on a 1:1 basis, plus paired intervention and coaching, alongside a therapist.
- Maintaining clinical rotas and waiting lists, booking in and managing appointments (clinic-based, virtual, and telephone), including sending out appointment letters and text reminders.
- Regular liaison with parents/carers, professionals, settings, and other partner agencies through all forms of verbal and written communication, including (post-pandemic) through virtual means, such as Microsoft Teams and WhatsApp.
Children's Centre Support Assistant at Market Harborough Children's Centre (Apr 2017-May 2019)
- Responsibility for all office-based and administrative duties for the centre, including greeting parents/carers, children, members of the public, professionals and other partner agencies.
- Preparation of rooms for meetings and groups, including provision of refreshments and supporting documents.
- Providing practical assistance to parents/carers and other service users, including filling out paperwork, job applications, benefit forms, booking prison visits, and arranging taxis.
- Making food bank referrals, issuing food bank and other vouchers, including access to baby formula and vitamins for eligible families.
- Completion of computer-based records, including centre registrations, sessional observations and closure records, daily Health and Safety logs, footfall, and other analytical data.
- Responsibility for centre-based email correspondence, room bookings and responding to all general enquiries.
- Answering the telephone, resolving queries, and taking messages, as well as making calls to parents/carers, professionals, colleagues, and external agencies for a range of purposes.
- Providing comprehensive administrative support to management and Family Support Workers, including typing up minutes and case notes and providing/creating resources and support materials.
Wellbeing Leader at Hall Meadow Primary School (Sept 2010–Mar 2017)
- Responsibility for the social, emotional, mental health and wellbeing needs of all pupils.
- Providing timely advice, assessment, and intervention on a 1:1 basis, in small groups and to whole classes.
- Tracking and monitoring progress, report writing, minute taking and attendance at meetings, including LAC, EHCP and Child Protection Conferences.
- Responsibility for, and liaison with, early years settings and secondary schools to ensure a smooth transition into and out of the school.
- Daily liaison with colleagues, parents/carers, external agencies, and other professionals through a variety of means, including face to face, over the telephone and through all written forms of correspondence.
University Placement at Maplefields School (Sept 2009-Jul 2010)
- Voluntary work and placement in a BESD school to complete dissertation studies, focusing on 'The Development of Emotional Literacy in Children Identified with Social, Emotional, and Behavioural Difficulties'.
Pre-school Leader at Wellingtons Pre-School (Sept 2004–Jul 2009)
- Overall responsibility for the day-to-day running of the setting, including daily liaison with staff, parents/carers, and external agencies.
- Curriculum planning and report writing.
Stay at Home Mum and Registered Childminder at Self Employed (Mat 1998-Aug 2004)
Nursery Assistant at Sunshine Nursery (Jan 1997-Mar 1998)
Credit Controller at Bain Hogg Insurance (Oct 1994-Dec 1996)
Credit Controller at Kitsons Insulation (Sept 1991-Sept 1994)
