Hema Soni

Customer-focused professional with a Bachelor's degree and current MSc study, combining academic understanding of higher education with hands-on experience monitoring high-volume data, resolving queries, and supporting individuals through sensitive or challenging situations. Skilled in maintaining consistent, professional communication with multiple stakeholders, tracking and reporting on key metrics using Microsoft Excel, and handling confidential information in line with GDPR and organisational policy. Experienced in working collaboratively across teams to identify issues early and drive positive outcomes, with strong organisational skills and the ability to manage competing demands in fast-paced environments.

Genuinely motivated to support students' engagement, progress, and success.

In-Home Caregiver - Marlborough Care Court Home - UK

(2025-08)

• Delivered consistent, professional support to 10–15 residents per shift, identifying barriers to wellbeing and adjusting care plans accordingly to keep individuals on track.
• Maintained 100% accurate documentation and daily logs using Excel trackers, supporting compliance with UK care standards and providing a clear record for handovers.
• Resolved 20+ weekly queries and concerns raised by multidisciplinary teams, including nurses, supervisors, and families, through direct, professional communication to reach timely outcomes.
• Organised resident data and daily schedules, reducing handover errors and response delays and improving the accuracy of information passed between shifts.
• Managed multiple concurrent tasks and priorities in a high-pressure, fast-paced environment while maintaining accuracy and attention to detail.

Payroll & HR Officer - ADP Global View - Jaipur, India

(2021-07 - 2023-01)

• Processed and validated payroll transactions for 30,000+ employees using SAP, ensuring accurate and timely processing across multiple monthly cycles.
• Reconciled data between HRIS and SAP systems, identifying and correcting discrepancies to improve data accuracy and audit readiness.
• Produced weekly and monthly reports on headcount, overtime, and absence data, presenting information clearly to support decision-making by senior leadership.
• Managed 50+ monthly customer and employee queries relating to pay, leave, and pension contributions, achieving 100% SLA adherence.
• Worked with HR and Finance teams on process improvement initiatives, contributing to faster payroll turnaround times.

HR Associate - Cognizant - Rajasthan, India

(2019-03 - 2021-06)

• Coordinated onboarding documentation for 50+ new starters per quarter, checking, processing, and filing records to ensure smooth and accurate employee set-up.
• Maintained HRIS records for 200+ employees, ensuring 100% GDPR-compliant data accuracy across all files.
• Processed 50+ monthly transactions covering new joiners, exits, and absences, supporting accurate and timely payroll input.
• Produced 10+ monthly reports covering employee lifecycle metrics, training, and benefits tracking, using Excel to organise and present data clearly.
• Screened and evaluated 100+ CVs annually and coordinated interview scheduling and candidate documentation, improving hiring turnaround time.

MSc - Management - University of Hertfordshire (2024-09)

Bachelor of Commerce - B.Com - Maharaja Ganga Singh University (2018 - 2021)