Francesca Cole
Senior Student Engagement Officer
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About
I am currently a Senior Student Engagement Officer, with over 4 years experience working in Higher Education and a preceding 6+ years experience in customer facing roles. I am actively searching for opportunities in property that combine my passion for space, sales, and my enjoyment of working with people
Experience
Senior Student Engagement Officer - University of Wales Trinity Saint David (UWTSD)
(2022-03)
- Monitor student engagement and identify, address and dismantle barriers to equity
- Support the transition of students from enrolment to graduation
- Provide support and training to SEO's within the team
- Collate, analyse and present data
- Adhere with and review the effectiveness of policies and procedures
- Across departmental collaboration and liaison with central teams
- Plan, coordinate and project manage events, trips and opportunities from initiation to completion
Student Mentor - Birmingham City University
(2021-08 - 2021-12)
- Welcome Week seminars and Induction support
- Disability and mental health referrals, academic support, liaising with personal tutors, assessment guidance
Customer Sales Advisor - Halfords
(2019-07 - 2020-11)
- Meet team and personal sales targets
- Process large orders, order parts and complete repairs
- Supported management in training new starters
Customer Advisor - Lloyds Bank
(2018-01 - 2018-10)
- Processing transactions and assisting with queries
- Identified potential needs, i.e. loans, credit cards, mortgages
Showroom Sales Advisor - B&Q
(2016-02 - 2017-12)
In this position I was consistently the top colleague for sales, and in the top 10 in the region for sales and lead retrieval
- Design and sell kitchens, bathrooms and fitted wardrobes
- Support the designer with interiors over £8k
- Lead retrieval, collating selections of finishes and product options
- Placing and picking large and complex orders
- Worked in conjunction with finance companies and tradesman
- Target based - commission
- Customer complaints
Education
Diploma L3 - Professional Interior Design - National Design Academy (2025-10 - 2026-01)
Bachelor of Arts - Criminology - Birmingham City University (2018-09 - 2021-07)
Diploma of Higher Education - Health and Social Care (90-Credit Extended Diploma) - Sutton College (2014-09 - 2016-06)
GCSEs - The Streetly Academy (2012-09 - 2014-06)
BTECs - The Streetly Academy (2012-09 - 2014-06)
