Henny Nelson
Trainee Phlebotomist
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About
A compassionate and dedicated healthcare professional. Recently completed CPD Accredited Phlebotomy Course with Open Academy London. Brings extensive experience in customer-facing roles, retail management, and client support, with strong communication, organisational, and interpersonal skills.
Developing practical knowledge of venepuncture, blood sample collection, infection prevention and control, and patient care in line with UK healthcare standards. Committed to delivering safe, respectful, and compassionate care while maintaining professionalism and attention to detail.
Experience
Trainee Phlebotomist - Open Academy London - United Kingdom
(2025-11)
- Undertaking practical training in venepuncture and capillary blood collection
- Learning correct procedures for specimen handling, labelling, and transportation
- Following infection prevention and control guidelines
- Developing patient communication and reassurance skills
- Maintaining accurate documentation and confidentiality standards
Retail Store Manager - Shipwreck Souvenir Shop - St. Maarten, Netherlands Antilles
(2005-12 - 2022-05)
- Managed daily store operations and ensured excellent customer service standards
- Welcomed customers and provided product recommendations based on individual needs
- Processed cash transactions using tills and Point of Sale (POS) systems
- Managed stock control, merchandising displays, and inventory replenishment
- Handled customer queries, complaints, returns, and refunds professionally
- Maintained accurate records for stock-taking and inventory management
- Ensured compliance with company policies and procedures
- Built and maintained positive customer relationships to enhance satisfaction and sales performance
- Trained and supported staff while promoting teamwork and professionalism
Education
CXC & GCSE Qualifications - Jonathan Grant High School
