Hilal Cetinkaya

Responsible of daily concession operations during a period without a manager, overseeing stock management, visual merchandising, store standards, and acting as the main point of contact with the Area Manager.

Acting Concession Manager / Sales Advisor - Rodd & Gunn

(2025-10 - 2026-06)

Responsible of daily concession operations during a period without a manager, overseeing stock management, visual merchandising, store standards, and acting as the main point of contact with the Area Manager.

• Resolved customer complaints and complex queries professionally, delivering effective solutions while maintaining high standards of customer service and protecting the brand's reputation.
• Managed daily administrative tasks, including sales reporting, cash handling, stock records, and ensuring accuracy across operational processes.

Sales Consultant - Fortis Limited

(2024-03 - 2024-11)

Represented charity fundraising projects for organisations including Breast Cancer Now and Macmillan Cancer Support, engaging with members of the public to raise awareness, explain project objectives, and provide information on their impact.

• Developed strong communication, active listening, and stakeholder engagement skills by building trust with supporters, understanding personal experiences, and adapting to different locations and audiences.

Team Leader - Superdrug

(2023-09 - 2024-03)

Progressed into a Team Leader role, supporting daily team operations, coordinating colleague shift patterns, and ensuring effective store coverage during busy periods.

• Handled customer complaints and complex queries professionally, resolving issues while maintaining high standards of service and protecting customer satisfaction.
• Supported and guided colleagues on the shop floor, assisting with task delegation, product knowledge, and maintaining store standards.

Sales Assistant - Office

(2022-09 - 2023-03)

• Built strong product knowledge across footwear ranges, assisting customers with informed decisions while contributing to sales performance and a positive shopping experience.
• Supported daily store operations in a fast-paced environment, including maintaining visual standards, stock organisation, and efficient customer service during busy periods.

BSc - Business Management and Marketing - University of Westminster (2022 - 2026)

A-Levels - Biology, Chemistry, Physics & Turkish - City & Islington College (2020 - 2022)

GCSEs - English and Maths - Tayyibah Girls School (2015 - 2020)