Hiten Patel

A highly motivated and empathetic individual with a diverse background in customer service, team leadership, and warehouse operations. Possesses a strong commitment to helping others and fostering positive working environments. Eager to use transferable skills to make a meaningful impact as a peer support worker. With a real passion for helping others, genuine empathy will allow effective connection with and support of individuals.

Team Leader / Production Operative - Jacobs Biscuit Factory

5 years experiences leading a production team of 25 people and learnt to lead all the production lines in the area.

• Report production statistics, downtime and hourly target to manager
• Allocate tasks to team members
• Report on team performance and do individual performance reviews
• Keep up to date with regulations

Delivery driver - Amazon

• Drive a van, collect parcels from Amazon depot and deliver them to business and customers
• Provide excellent customer service by delivering parcel instructed by customers
• Plan the route and load the vehicle to match this route
• Contact customers and update tracking systems and delivery records
• Record mileage and fuel and return undelivered items

Covid Admin assistant - H and H healthcare

• First point of contact for the covid vaccine program
• Book and advise walk in and appointments patients for the vaccine
• Process and pack online orders
• Greet visitors at reception

Customer Service Representative - Hastings Direct

• Handling inbound and outbound calls to assist existing customers with changes on their motor policy
• Answering customer questions by phone
• Selling products or services and take payments
• Handling complaints or passing them to a supervisor if needed

Receptionist - What a Goal

• Taking payments, bookings and updating memberships
• Greeting and assisting all visitors, signing people in and give out security passes
• Answering enquiries in person, by phone and online
• Managing reservations, meeting room bookings and appointments

Call center - Next

• Communicating with delivery drivers in Uk to assist with delivery
• Worker with a team with 8 advisors
• Update drivers' data every 1 hour

Warehouse operative - Mattel

• Prepare for Christmas orders
• Stock control
• Lead a team to empty containers

GCSEs - English, Math, Science, French, IT, PE and Media Studies - Rushey Mead Secondary School (2004-09 - 2009-07)

BTEC National Diploma Level 3 - Sport Studies - South Leicestershire College (2009-09 - 2011-07)

BTEC National Diploma HNC/HND - Business studies - South Leicestershire College (2011-09 - 2013-07)