Ho Yan Mak

A recent BSc Business Management graduate from the University of Nottingham. Experienced in using Excel and SPSS Statistics for organising and interpreting data accurately, developed strong analytical and numerical skills through academic studies. Maintained a high willingness to learn, performed excellent communication skills and provided high-quality customer service in a fast-paced environment, with hospitality experience.

I am a detail-oriented and adaptable individual, contributing to a team environment.

Food and Beverage Waitress (Part-Time) - Mr Man's Chinese Restaurant - Nottingham, UK

(2024-12 - 2026-03)

• Demonstrating effective working by task and resource prioritisation during busy hours to maintain efficient operation and achieve service delivery goals
• By resolving the customers' dining complaints, to gain the trust of the dissatisfied clients. Through providing attentive and friendly services, to improve the satisfaction of customers

Online Accessories Business - Self-employed

(2026-01)

Manage an online small-scale handmade accessories business through Etsy and social media platforms

• Utilising Excel spreadsheets for record-keeping of sales, customer orders and product information, ensuring data accuracy
• Communicating directly with clients regarding orders, product enquiries and delivery
• Arranging order and inventory data to support daily business operations

Bachelor's degree - Business Management - University of Nottingham (2022-09 - 2025-07)