Holly Bowron

I am a bubbly and confident person with great life experiences of dealing with people. I have great communication skills as well as good knowledge with computer systems such as Word, Outlook, Exel etc.

Administration Manager at Poppies (2024-03 – Present)

During my time at Poppies I have been assisting the office manager with the day to day management of the office. This consists of creating weekly rota's for over 20 staff members whilst communicating thoroughly with clients regarding the dates and times of their regular services. I also have to be able to work well under pressure, as sometimes we have to make last minute changes to the run of the day and must be able to provide any cover for any services disrupted due to staff sickness or any other last minute absences.

I also answer phone calls and deal with queries and any issues they may have as well as answering all email communications from new and existing clients. If our office manager was ever out of office, I would take over their responsibilities of running the office. I also partake in wages, calculating staff's weekly hours, travel time, mileage and sending this off to the accountant, making sure everything is correct before doing so.

Another part of my job is making sure the office supplies are always stocked. This included cleaning supplies for staff as well as general office supplies also. The biggest part of my role is communicating with clients, informing them if there are any changes to their service, checking up that they are happy with the service provided and relaying any messages that they need to be aware of.

Trainee Recruitment Consultant at Vision for Education (2023-07 – 2024-03)

Throughout my role as a trainee recruitment consultant for Vision For Education I work closely with SEND school, providing supply staff such as teachers, teaching assistants and admin staff. Whilst building my desk I learnt to communicate with candidates through our registration process which included an in depth phone call collecting information followed by a Teams interview. I would also attend meetings with heads of school to discuss potential candidates and staffing needs.

Another part of the role was to complete weekly targets making sure these are met every week consistently on top of managing my desk.

Mental Health Support Worker at HOME GROUP LIMITED (2022-12 – 2023-07)

Whilst working for Homegroup I was given my own caseload of 7 service users who struggled with their mental health. I would go to their homes and help with anything they needed including shopping, tidying, making food etc. I would also take them out for the day doing whatever they wanted such as going to the cinema, going for walks on the beach front and going to cafes for lunch. The aim of this was to improve their mental health and integrate them back into the community at their own pace.

Trainee Psychological Wellbeing Practitioner at Rethink Mental Illness (2021-11 – 2022-11)

As part of my role as a trainee psychological well-being practitioner, I complete assessments to gather information on how our clients are feeling and what is going on for them in the here and now that is affecting their mental health, to see if there is support that we can give them. Throughout these assessments, I am responsible for gathering a thorough risk assessment to ensure the safety of our clients. Alongside completing assessments, I work as a team to determine treatment plans as well as signposting to other services that can work alongside us to achieve the best possible outcome.

To conclude, part of my role was to complete notes on each client that I saw and upload them onto the prison system, giving me great knowledge of how the system worked and how my notes needed to be at a high standard at all times.

Customer Service Advisor at Novacroft (2021-08 – 2021-11)

During my time as a customer service assistant, I worked within the Transport for London branch, communication with customers who were having issues with their travel card or who had any complaints. I also competed refund transactions and spoke to customers over the phone to deal with any complaint they had to the best of my ability.

Singer at Self employed (2013-09 – 2021-09)

I have performed at several venues across the North East, such as the O2 Academy in Newcastle and also the Tyne Theatre for both gigs and competitions. This has enabled me to perform confidently by myself in front of an audience.

Cleaner/ Office Work at Poppies Durham (2018-09 – 2021-07)

During my time working for Poppies I was involved in a wide variety of jobs, such as cleaning houses and working in the office. Whilst working in the office I would answer phone calls to book in appointments and also to confirm appointments with clients. I would also go through the paperwork for all clients and make sure this was stored correctly.

Similar to this, I would also use the computer to email clients as well as putting details into the system. Some days I worked as a cleaner and went into homes with other members of staff, this involved cleaning all aspects of the home such as kitchen, bathroom and bedroom. Working in this job gave me such an amazing opportunity to widen my communication skills as well as my confidence working with other people.

Waitress/Bar Staff at The Olive Grove (2018-10 – 2019-03)

During this period I worked behind the bar serving drinks to customers as well as working on the pub floor serving food as well. I also took over the phone bookings as well as in person. With my bubbly and friendly personality I grew friendships with regular customers as well as working with and meeting new people on a daily basis.

Receptionist at Durham City Gymnastics Club (2017-10 – 2018-10)

Throughout my time here I increased my communication skills by answering phone calls and taking bookings for parties as well as signing children in and out of classes and working in the cafe serving food and drinks. I would also cash up at the end of every shift and clean around the cafe, reception and toilet area ready for the next day.

Hairdressing Assistant at Mirror Mirror (2017-07 – 2017-07)

During my time here, working as holiday cover, I washed hair, cleaned the salon, made refreshments and performed various other tasks required by the hairdresser.

Office Junior at Cathedral Lock and Safe Services (2016-07 – 2016-07)

During this period, I learned how to conduct myself in an office environment. By answering phone calls and using office equipment such as a photocopier, scanning machine and providing organisational support, in particular filing duties.

Nursing – New College Durham (2016-09 – 2019-06)