Holly Derby

I am an experienced, highly efficient, organised and tenacious Operations Manager with an eye for detail, a dedication to excellence and an acute ability to remain calm under pressure and deliver exceptional results, even in the most challenging circumstances.

I am confident and experienced in the undertaking of varying administrative roles, with a wealth of experience in process management and I have a unique ability to improve efficiency by introducing innovative practices and technology and am a confident presenter, capable of managing a busy and varied workload.

I have experience of undertaking a range of MD and CEO personal assistant and secretarial duties.

I am dedicated, reliable, dependable and influential. I ensure the highest standards are embedded throughout and I appreciate the importance of developing and maintaining strong stakeholder working relationships.

As Operations Manager, my main roles and responsibilities are wide and varied and oversee a range of areas within the organisation. From providing logistics support, diary and schedule management, maintaining client relationships, developing and nurturing new business, account management and recruitment to providing effective communication across all teams, departments and locations, strategizing to ensure maximum revenue and minimal operational costs, customer satisfaction and positive complaint handling and protecting the reputation of the business.

BA Hons English - Bath Spa University, England