Holly Dunley
A-level Student with Retail and Customer Service Experience
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About
A friendly and reliable A-level student with retail and customer service experience in fast-paced environments. Confident in assisting customers, handling transactions, and maintaining high shop floor standards. Experienced in working with children through coaching and regular childcare, demonstrating responsibility, patience, and strong communication skills.
Experience
Retail Assistant at QUIZ (2025-09 – 2026-05)
In administration and shutting down
- Delivered excellent customer service, assisting customers with sizes and styles
- Operated tills and handled cash/card payments accurately
- Maintained visual merchandising standards and organised displays
- Handled customer queries and complaints professionally
- Supported stock replenishment and kept the shop floor well presented
Retail Assistant at NEXT PLC (2024-10 – 2025-01)
Christmas role
- Assisted customers with product enquiries during a busy seasonal period
- Managed transactions efficiently using tills
- Organised shop floor displays and ensured stock was replenished
- Worked as part of a team to maintain a clean and welcoming store
Front of House Server at Plough and Harrow (2024 – 2024)
- Greeted customers and took orders in a fast paced environment
- Served food and handled cash/card payments
- Maintained cleanliness and organisation of the dining area
Assistant Coach at Little Kickers (2024 – 2024)
- Support coaching sessions for children aged 1-3
- Engage and motivate children through fun, structured activities
- Communicate with parents and ensure a safe environment
Assistant Coach at Artemis Studios (2022 – 2023)
- Helped coach children aged 4-6 in cheerleading and gymnastics
- Encouraged participation and supported skill development
- Assisted with routines, training, and a class organisation
Childcare Assistant at Informal (Present)
Ongoing
- Provide regular care for a young child, ensuring safety and wellbeing
- Plan engaging activities and support play and development
- Demonstrate responsibility, patience, and strong communication skills
- Manage daily routines including meals and tidying up
Education
A Levels in Psychology A Levels in Criminology
