Holly Forster

Confident communicator with knack for organisation and multitasking. Skilled in handling administrative tasks efficiently and maintaining welcoming atmosphere for visitors. Brings positive attitude and strong sense of responsibility to manage daily operations smoothly.

Always eager to support team members and ensure client satisfaction. Hardworking healthcare professional successful at gathering paperwork and assisting with different community-based programmes. Good communicator and planner with excellent organisational skills and a strong attention to detail.

Shop Assistant - Cove UK - Silloth

(2025-06 - 2025-11)

• Assisted customers in locating products and providing tailored recommendations.
• Rotated stock on shelves to minimize waste and reduce store losses.
• Organized and displayed merchandise to enhance visual appeal.
• Processed transactions efficiently, accepting both cash and credit card payments.
• Executed opening and closing procedures, ensuring security and cleanliness.

Delivery Driver - Amazon - Carlisle

(2024-10 - 2025-05)

• Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
• Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
• Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
• Completed daily pre-departure inspection checklist before every shift.
• Stayed in communication with control centre to share and receive important updates.

Sandwich shop owner - Silloth Scran - Silloth

(2024-02 - 2024-10)

• Stored stock safely and securely to maintain quality of goods.
• Managed daily operations of independent retail outlet, overseeing stock levels and financial transactions.
• Managed finances by controlling budgets and authorising expenditures.
• Actioned customer feedback to improve product and service provisions.
• Negotiated lease terms and managed shop premises, ensuring compliance with health and safety regulations.
• Developed customer loyalty programmes that increased repeat business and enhanced brand reputation.
• Hired and trained staff for optimum performance against sales and marketing objectives.

Bar Manager - Sugar bar - Silloth

(2023-02 - 2024-01)

• Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Balanced cash registers, reconciled transactions and deposited establishment's earnings.
• Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
• Educated staff members on procedural and menu changes.
• Scheduled employees to keep shifts well-staffed.

Health Care Assistant - NHS - Carlisle

(2022-09 - 2023-01)

• Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
• Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.

Home care assistant - Hayleys Homecare - Silloth

(2021-05 - 2022-07)

• Assisted clients with personal hygiene tasks, promoting dignity and respecting individual preferences.
• Provided support to clients during sensitive tasks such as bathing and toileting.
• Completed First Aid, CPR and defibrillation training.
• Safely managed and administered medication.
• Completed detailed daily care logs, documenting care provided and any significant observations.
• Kept living areas presentable, clean and hygienic with rigorous sanitising techniques.

Administrator/Receptionist - Hayleys Homecare - Silloth

(2018-09 - 2020-01)

• Answered telephone calls to offer information, direct callers and take messages.
• Supported project teams with administrative tasks, helping to meet project deadlines and objectives.
• Prepared detailed reports on reception activities and performance metrics for senior management review.
• Maintained a tidy reception area, creating a welcoming environment for visitors and staff alike.
• Secured data by following confidentiality procedures.
• Handled incoming calls, providing information and redirecting enquiries to relevant staff, maintaining professionalism at all times.

GCSEs - English - Silloth Community School (2018-06 - 2018-06)

GCSEs - Mathmatics - Silloth Community School (2018-06 - 2018-06)

GCSEs - Geography - Silloth Community School (2018-06 - 2018-06)