Holly Mcallister

Reliable, adaptable and experienced professional with a strong background in customer service, team supervision, business operations and childcare. Following a planned career break to raise my children, I am eager to return to work and bring well-developed skills in organisation, time management, budgeting, problem-solving and team leadership to a dynamic role. I am committed to delivering high standards of service, supporting business growth and working collaboratively as part of a productive team.

Nightshift Health Care Work - HcOne Annfield House

(2016-01)

• Personal Care
• Documentation
• Safety rounds
• Emergency response
• Time management

Career Break / Stay-at-Home Parent

(2022-01 - 2025-01)

Took a planned career break to raise my children, during which I developed and refined transferable professional skills:

• Effective time management and organisation of competing priorities
• Household budgeting, expense tracking and financial planning
• Multitasking in fast-paced, demanding situations
• Clear communication, patience and conflict resolution

Housekeeper/ Nanny - Private Family

(2017-01 - 2022-01)

• Provided full-time care for 3 children, prioritising their safety, wellbeing and developmental progress
• Built long-term trusted relationships with the family and maintained open, regular communication
• Completed general housekeeping tasks including laundry, ironing, cleaning, bed changing and keeping play areas organised and safe
• Managed daily routines, activities and supported children's educational, emotional and social growth
• Planned age-appropriate learning activities, outings and healthy meals

Health care Assistant - Ashlea Care Home, Callander - Callander

(2016-01 - 2017-01)

Care Home was shut down hence why I got another job.

• Personal Care
• Documentation
• Safety rounds
• Emergency response
• Time management

Temporary Supervisor - Bridgend Hotel, Callander - Callander

(2015-01 - 2016-01)

• Supervised and trained teams of up to 10 staff on daily operations, service standards and safety procedures
• Managed business budgets, tracked income and expenditure, and completed all banking and financial tasks
• Organised and coordinated weddings, meetings, birthday celebrations and other special functions
• Handled reception duties, general administration and guest enquiries
• Delegated tasks effectively and ensured smooth daily running of the venue

Supervisor - MHOR / MHOR 84, Callander & Balquidder - Callander & Balquidder

(2013-05 - 2015-07)

• Recruited, trained, supervised and delegated tasks to team members across two locations
• Managed daily administration, reception operations, cash handling and banking procedures
• Monitored income and expenditure, supporting cost control and business targets
• Improved customer satisfaction by resolving concerns promptly and building positive client relationships
• Planned product displays, maintained merchandising standards and ensured full product knowledge across the team
• Solved operational problems quickly to minimise disruption to service

Bartender & Hostess - The Famous Green Man - Surrey

(2012-05 - 2013-05)

• Delivered excellent customer service in a busy, fast-paced environment
• Prepared and served a range of drinks including cocktails with close attention to detail
• Remained calm and efficient when working under pressure during peak times
• Maintained high standards of venue cleanliness and customer care

Sales Assistant - H&M - Oxford Street, London

(2012-10 - 2013-05)

• Actively drove sales and delivered exceptional customer service to a high volume of shoppers
• Maintained brand standards, merchandised displays and completed regular stock checks
• Processed payments accurately and handled cash and card transactions securely

Sales Assistant - MHOR - Callander

(2010-12 - 2012-05)

Gaps in employment between roles are due to travel

• Assisted customers with product enquiries and purchasing decisions
• Restocked shelves, maintained store presentation and supported promotional activities
• Operated the till accurately and helped keep daily sales records
• Provided friendly, helpful service to all visitors

Sales Assistant - Baynes the Bakery

(2007-01 - 2010-01)

Health & Social care Level 2 (2018-01)

Alva Academy (2002-08 - 2007-06)