Holly Moss

Reliable, hardworking and friendly professional with proven experience in cleaning, hospitality and customer service. I thrive in fast-paced environments, take great pride in maintaining high standards of cleanliness, and consistently deliver excellent customer service. Calm under pressure, quick to learn new tasks, and fully flexible with availability — always punctual and dependable.

Waitress & Cleaner - Northampton

Served customers in a busy high-volume hospitality environment while maintaining full venue cleanliness to high standards.

• Welcomed customers, took orders, served food and drinks promptly and politely
• Handled peak periods calmly — served large volumes of customers without compromising quality
• Processed cash and card payments accurately — balanced takings at end of every shift
• Resolved customer requests and concerns calmly and professionally — turning experiences positive
• Assisted with food prep, plating and presentation; supported bar service and drink pouring
• Built strong working relationships with kitchen, bar and front-of-house teams
• Completed daily and deep-clean schedules across dining areas, kitchens, restrooms and staff areas
• Sanitised all high-touch surfaces and equipment — maintained a safe, clean and welcoming environment
• Used cleaning chemicals safely and correctly following safety guidelines
• Monitored stock levels and reported low supplies; assisted with deliveries
• Fully prepared venue for opening every day — completed all end-of-shift cleaning thoroughly
• Helped maintain consistent high hygiene standards — supported all inspections
• 100% attendance and punctuality record
• Regularly covered extra shifts at short notice
• Consistently received positive feedback from customers and management

Hospitality (GCSE) - Northampton College, Northamptonshire