Holly Owen

I'm a 24-year-old book lover and dog enthusiast who enjoys traveling, whether that's a road trip or flying somewhere new to explore. Alongside my personal interests, I'm an ambitious contract specialist administrator with strong writing and customer service skills, and a natural problem solver. I have formal training in business administration and solid experience using the Microsoft Office suite to support day-to-day business operations.

Contract Administrator Specialist at Konica Minolta (2022-01 – Present)

Providing comprehensive administrative support to management, including agenda follow-ups, document review for suitability, and file control. As part of my Personal Development Plan at Konica, I have expanded my skill set towards a Team Leader role by supporting managerial tasks, training new starters, and delivering feedback where appropriate. Additionally, I play a key role within the team, contributing to decisions on complex or priority queries.

• Comprehensive administrative support to management
• Agenda follow-ups and document review
• File control and management
• Team Leader role development
• Training of new starters
• Contribution to complex query decisions

Contact Centre Advisor & DC Administrator at Ironmongery Direct (2020-06 – 2022-12)

I started at Ironmongery Direct as a temporary employee in June 2020 and became full-time in September 2020. As a Contact Centre Advisor, I handled sales calls, technical queries, complaints, and completed administrative tasks efficiently. I later moved to the Warehouse as an Administrator, where I managed stock, reported on replacements, and resolved queries from the contact centre, ensuring stock accuracy and addressing issues such as damaged or missing items.

• Handled sales calls and technical queries
• Managed complaints efficiently
• Completed administrative tasks
• Stock management and reporting
• Inventory accuracy maintenance
• Issue resolution for damaged or missing items

Admin Assistant at Hempsons (2019-01 – 2022-12)

In my role at Hempsons, I support the administrative team and assist lawyers with a range of basic tasks. These include uploading and organising paperwork on the system, as well as maintaining physical files. I manage incoming post by sorting, obtaining signatures from fee earners, and ensuring documents are scanned to the correct case files and delivered appropriately.

I also handle tasks such as copying discs and documents - including medical records, court papers, and client meeting notes, preparing court bundles, and sending out or retrieving medical records and disc passwords as required.

• Upload and organise paperwork on system
• Physical file maintenance
• Incoming post management and sorting
• Document scanning to case files
• Copy discs and documents
• Prepare court bundles
• Medical records management

Administrative Assistant at Field Textiles (2019-01 – 2019-12)

At Field Textiles, I handled a varied role that included phone sales, managing multiple online shops, and processing daily orders and customer messages. I listed products regularly to maintain sales and supported both retail and wholesale customers, including in-person enquiries. I also managed reception duties, handled calls, resolved queries or complaints, and took responsibility for ordering office stationery.

• Phone sales and customer service
• Multiple online shop management
• Daily order and message processing
• Product listing and maintenance
• Retail and wholesale customer support
• Reception duties
• Office stationery ordering

Administrative Assistant at Direct Lifts (2017-01 – 2018-12)

This is a family-run business owned by my grandparents, where I provide support as needed. My role includes entering and analysing business data, organising invoices both digitally and in paper form, and assisting customers over the phone with bookings and enquiries. I also coordinate with engineers, communicating job details and locations to ensure smooth operations.

• Business data entry and analysis
• Invoice organisation (digital and paper)
• Customer phone support for bookings
• Engineer coordination
• Job details and location communication

Sales Advisor at Superdrug (2018-01 – 2018-12)

At Superdrug, I primarily worked on the tills, serving customers and promoting 'star buy' offers and fragrances to drive sales. I also checked stock using a handheld scanner, replenished shelves, and ensured the shop floor remained tidy and well organised.

• Till operation and customer service
• Sales promotion of star buy offers
• Fragrance sales
• Stock checking with handheld scanner
• Shelf replenishment
• Shop floor organisation

Level 1 in Social Care – Seevic College (2017-01 – 2018-12)

– Gable Hall School (2015-01 – 2017-12)

– Woodlands Secondary School (2014-01 – 2015-12)