Contract Specialist Administrator with strong teamwork abilities and a proactive, can do attitude.
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I'm a 24-year-old book lover and dog enthusiast who enjoys traveling, whether that's a road trip or flying somewhere new to explore. Alongside my personal interests, I'm an ambitious contract specialist administrator with strong writing and customer service skills, and a natural problem solver. I have formal training in business administration and solid experience using the Microsoft Office suite to support day-to-day business operations.
Contract Administrator Specialist at Konica Minolta (2022-01 – Present)
Providing comprehensive administrative support to management, including agenda follow-ups, document review for suitability, and file control. As part of my Personal Development Plan at Konica, I have expanded my skill set towards a Team Leader role by supporting managerial tasks, training new starters, and delivering feedback where appropriate. Additionally, I play a key role within the team, contributing to decisions on complex or priority queries.
Contact Centre Advisor & DC Administrator at Ironmongery Direct (2020-06 – 2022-12)
I started at Ironmongery Direct as a temporary employee in June 2020 and became full-time in September 2020. As a Contact Centre Advisor, I handled sales calls, technical queries, complaints, and completed administrative tasks efficiently. I later moved to the Warehouse as an Administrator, where I managed stock, reported on replacements, and resolved queries from the contact centre, ensuring stock accuracy and addressing issues such as damaged or missing items.
Admin Assistant at Hempsons (2019-01 – 2022-12)
In my role at Hempsons, I support the administrative team and assist lawyers with a range of basic tasks. These include uploading and organising paperwork on the system, as well as maintaining physical files. I manage incoming post by sorting, obtaining signatures from fee earners, and ensuring documents are scanned to the correct case files and delivered appropriately.
I also handle tasks such as copying discs and documents - including medical records, court papers, and client meeting notes, preparing court bundles, and sending out or retrieving medical records and disc passwords as required.
Administrative Assistant at Field Textiles (2019-01 – 2019-12)
At Field Textiles, I handled a varied role that included phone sales, managing multiple online shops, and processing daily orders and customer messages. I listed products regularly to maintain sales and supported both retail and wholesale customers, including in-person enquiries. I also managed reception duties, handled calls, resolved queries or complaints, and took responsibility for ordering office stationery.
Administrative Assistant at Direct Lifts (2017-01 – 2018-12)
This is a family-run business owned by my grandparents, where I provide support as needed. My role includes entering and analysing business data, organising invoices both digitally and in paper form, and assisting customers over the phone with bookings and enquiries. I also coordinate with engineers, communicating job details and locations to ensure smooth operations.
Sales Advisor at Superdrug (2018-01 – 2018-12)
At Superdrug, I primarily worked on the tills, serving customers and promoting 'star buy' offers and fragrances to drive sales. I also checked stock using a handheld scanner, replenished shelves, and ensured the shop floor remained tidy and well organised.
Level 1 in Social Care – Seevic College (2017-01 – 2018-12)
– Gable Hall School (2015-01 – 2017-12)
– Woodlands Secondary School (2014-01 – 2015-12)
