Holly Pepper

I am a enthusiastic, resilient, and hard-working individual with strong communication and interpersonal skills. A confident and talkative team member who enjoys building positive relationships with both customers and colleagues. Highly motivated with a strong work ethic, excellent time management, and a friendly, approachable attitude. I am passionate about delivering excellent customer service, maintaining professionalism, and showing positivity to a team environment.

Crew Member at AirHop Adventure & Trampoline park (2024-07 – Present)

• Executed customer service initiatives to enhance client satisfaction and retention.
• Delivered exceptional customer service across reception, café, and activity areas.
• Prepared and cooked café meals while ensuring adherence to stringent hygiene and safety standards.
• Ensured customer safety and compliance with rules in supervised trampoline courts.
• Administered first aid assistance to effectively manage medical incidents.
• Organised and hosted parties and group events to deliver enjoyable and structured experiences.
• Processed payments and managed bookings using POS systems to enhance operational efficiency.
• Coordinated roles efficiently in a fast-paced environment.
• Trained new employees on company services to enhance service delivery and operational efficiency.
• Facilitated effective communication among team members to enhance collaboration and project outcomes.

Waitress at Hooden Horse (2024-03 – 2024-06)

• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Facilitated clear communication with kitchen staff to ensure accurate order fulfilment.
• Prioritised tasks effectively to enhance productivity under pressure.
• Maintained brand image by keeping neat personal appearance.

Diploma of Higher Education in Criminology & Psychology – The Open University

Level 2 in Theatrical Hair & Makeup – Broadstairs College