Holly Simpson

Experienced Account Executive with a background in creative project delivery and a degree in Fine Art. Skilled in managing client relationships, coordinating workflows, and briefing internal teams and supporting project management across multiple accounts to ensure timely, high-quality delivery. A proactive and organised communicator with a keen eye for detail, and a commitment to maintaining brand consistency.

Proactive, organised, and driven to contribute to client success while continuing to develop professionally within a dynamic environment.

Artwork Coordinator - EQUATOR/COOP

(2025-03 - 2026-04)

• Serves as the main day-to-day contact on all artwork elements of current projects for client including liaising with suppliers, external partners, and the Studio Team and provide
• Responsible for adding all projects to the client's artwork system, following design briefing with the studio
• Responsible for managing critical paths by chasing assets and tasks with all stakeholders, including on-pack messaging tasks with Copywriter
• Manage queries from all stakeholders during the graphic approval process in collaboration with Project Manager
• Manages own workload by running daily reports and communicating all issues to the Project Management Team
• Escalates all critical path issues to Project Manager
• Manages and collates all stakeholders' comments on workflow to send concise amendment instructions to the design agency
• Manages the financial responsibility artwork amendments

Designer - BTS Radio UK

(2019-11 - 2026-01)

• Create visual assets for social media and promotional campaigns
• Worked with stakeholders to interpret briefs and deliver on-brand content
• Manage multiple requests and meet tight deadlines
• Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva
• Managing Feedback and Revisions

Guest Service Adviser - ODEON

(2023-08 - 2025-03)

• Provide exceptional customer service for a wide range of queries.
• Answer calls, emails, Webchat. Social media
• Communicate with customers clearly while building a relationship to encourage return to business
• Answered inquiries quickly and clearly while maintaining working knowledge of services provided
• Provide one touch resolution for every guest by resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the guest experience
• Achieve daily, weekly and monthly departmental KPI's

Cinema Host/Barista - ODEON

(2021-05 - 2023-08)

• Signed off Barista
• Train new staff on Costa
• Making food/beverage orders to a high standard
• Providing customers with answers to their questions regarding ingredients and allergens
• Maintain stock
• Check if brewing equipment operates properly and report any maintenance
• Check food and beverages are up to Costa standard
• Open/close both Costa and Open
• Interview new colleagues
• Multitask between Costa and Odeon when needed

CUSTOMER SERVICE LEVEL 2 - THE GROWTH COMPANY (2020-07)

DEGREE IN FINE ART - Fine Art - UNIVERSITY OF CENTRAL LANCASTER (2016-09 - 2019-07)

FOUNDATION DIPLOMA IN ART AND DESIGN - Art and Design - OLDHAM COLLEGE (2016-06)

EXTENDED DIPLOMA IN ART AND DESIGN - Art and Design - OLDHAM COLLEGE (2015-06)

GCSE/BTEC - ROYTON AND CROMPTON SCHOOL (2013-06)