Herbert Dallyn

A motivated and customer-focused professional with experience in customer service, account management, sales and supporting individuals from diverse backgrounds. Skilled at building positive relationships, communicating complex information clearly and helping people find solutions to meet their needs. Experienced working in fast-paced environments where professionalism, empathy and strong organisational skills are essential.

Confident using digital systems, managing competing priorities and working independently as well as collaboratively. Passionate about supporting people to overcome barriers and achieve positive outcomes.

Account Executive - Talent Predix

(2026-01 - 2026-02)

Manage client accounts, building strong relationships, understanding requirements, and ensuring timely delivery of projects and services. Design Communicated complex information clearly through meetings, telephone and email. Collaborate with internal teams to support business development, prepare proposals, and contribute to data-driven insights through clear, professional visual storytelling.

Sales Consultant - TAG Heuer

(2025-04 - 2025-12)

• Handled repairs, after-sales service inquiries, and warranty information with professionalism, ensuring high customer satisfaction.
• Built strong client relationships through effective communication, follow-ups, and tailored product recommendations.
• Provided expert advice on TAG Heuer's watch collections, features, craftsmanship, and brand history to enhance customer understanding and drive sales.

Customer Advisor - O2 and Virgin Media

(2024-08 - 2025-01)

• Delivered exceptional customer service by assisting with queries, complaints and product in a professional manner.
• Manage customer accounts, including setting up new profile, processing upgrades and troubleshooting devices.
• Collaborate with team members to achieve store targets averaging 95% putting our store on top of the region.

Youth Support Worker (Volunteer) - 10CC Summer School

(2020-06 - 2025-01)

• Delivered interventions focusing on lifestyle, enterprise/employability, and education to support at-risk young people.
• Provided one-on-one and group support to young people, helping them to manage challenges related to education, social relationships, emotional well-being, and personal development.
• Collaborated with colleagues, external agencies, and families to ensure a coordinated and holistic approach to supporting young people.
• Provided crisis management support, offering both emotional and practical solutions, while ensuring that challenging behaviours were addressed in accordance with policies and procedures.

Sales Assistant - Costco

(2021-06 - 2021-09)

• Provided friendly, efficient service to all customers by answering queries, assisting with product selection, and resolving any issues or complaints.
• Developed a strong understanding of the products sold in the store, including their features, benefits, and promotions, to offer informed advice to customers.
• Assisted in driving sales by promoting current promotions, sales, and discounts to customers.

Sales Assistant - House of Fraser

(2017-06 - 2018-08)

• Assisted with setting up and maintaining visually appealing displays that align with House of Fraser's standards, ensuring that products are presented in an attractive and organized manner.
• Followed store policies and procedures to minimize loss and ensure security, including being vigilant about suspicious activity and reporting any concerns to management.
• Maintain an in-depth knowledge of the store's products, including fashion, homeware, and beauty products, to assist customers in making informed purchasing decisions.

Bachelor Honours Degree - Graphic Design - Coventry University (2022)

BTEC Extended Diploma - Art and Design - Seevic College (2016 - 2018)

GCSE - Hasnenbrook Academy (2011 - 2016)