Huss

Friendly, reliable and customer-focused hospitality professional with around three years of customer service experience at Bannys, including front of house duties, taking orders, serving food and beverages, supporting reservations and seating, handling customer enquiries and complaints, operating tills and maintaining clean, organised service areas. Confident working in busy environments and collaborating with kitchen, bar and wider teams to deliver smooth service. Also brings professional office and site experience with Willmott Dixon, working with design teams, different departments and clients on live construction projects.

Well-presented, approachable, quick to learn and committed to providing an excellent customer experience.

Customer Service / Front of House Assistant - Bannys

(2023-09 - 2026-07)

• Deliver friendly, professional customer service to a wide range of customers, creating a welcoming and positive experience.
• Greet and welcome customers, assist with seating arrangements and support reservations to help maintain smooth front of house operations.
• Take customer orders accurately and communicate them clearly to the relevant kitchen and service staff.
• Serve food and beverages promptly while remaining attentive to customer needs and maintaining high service standards.
• Handle customer enquiries and complaints calmly and professionally, using initiative to resolve issues and maintain customer satisfaction.
• Set up and clear tables, maintain cleanliness and organisation of the front of house area, and restock supplies when required.
• Work closely with kitchen, bar and other colleagues to keep service running smoothly during busy periods.
• Operate tills and handle customer payments accurately, using strong numeracy and attention to detail.
• Adapt communication to different customers and situations while maintaining a friendly, respectful and professional approach.
• Work reliably as part of a team in a fast-paced customer-facing environment.

Office & Site Work Experience - Willmott Dixon

• Gained practical experience in a professional construction environment, working mainly from the Oldham office and also experiencing project activity on site.
• Supported and observed live construction projects, including the development of the police station in Nelson and several college projects.
• Worked alongside design teams and different departments, developing strong communication, teamwork and professional workplace skills.
• Participated in meetings with clients and gained experience of professional communication, collaboration and project discussions.
• Developed an understanding of how different teams and departments work together to deliver major projects.
• Built confidence working in a professional office environment while communicating with colleagues, project teams and external stakeholders.

Customer Service Assistant - Just Lunch

(2023-02 - 2023-02)

• Greeted and served customers while providing a friendly and welcoming hospitality experience.
• Worked on checkouts and tills, handling customer payments accurately and using strong numeracy skills.
• Communicated with customers and colleagues to support efficient service and customer satisfaction.
• Worked as part of a team while maintaining a professional and helpful approach.

Work Experience - Wowex

(2023-10 - 2023-10)

• Completed professional work experience in a construction environment, developing teamwork, communication and organisational skills.
• Presented project work to company directors, building confidence in professional communication.
• Worked on project planning tasks involving estimates and Gantt charts, strengthening attention to detail and time management.

T-Level - Design and Surveillance Planning - Burnley College (2023 - 2025)

GCSEs - Sir John Thursby Community College (2018 - 2023)