IT Support and Pre-Sales Engineer
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A highly analytical and technically minded IT Professional with a broad range of practical experience within IT, including 2nd Line Support, Pre-sales Support, remote support, networking, cyber security, website management, and QA. Trusted professional with a dependable reputation for managing complex projects and advising individuals on best course of action. Identifying and solving problems with innovative thinking and with the capacity to deal simultaneously with a number of rapidly changing and competing priorities.
Drives continuous improvements to IT support services and consistently delivers reductions in tickets, whilst streamlining process to optimise responses and attainment of Service Level Agreements.
A highly analytical and technically minded IT Professional with a broad range of practical experience within IT, including 2nd Line Support, Pre-sales Support, remote support, networking, cyber security, website management, and QA. Trusted professional with a dependable reputation for managing complex projects and advising individuals on best course of action. Identifying and solving problems with innovative thinking and with the capacity to deal simultaneously with a number of rapidly changing and competing priorities.
Drives continuous improvements to IT support services and consistently delivers reductions in tickets, whilst streamlining process to optimise responses and attainment of Service Level Agreements.
Leadership: Demonstrates strong leadership capabilities. Accustomed to decision making responsibility and accountability. Promotes collaborative working and empowers employees through encouragement and support.
Communication and Interpersonal Skills: Commands exceptional communication and relationship management skills. Able to quickly build rapport and formulate relationships with individuals from all walks of life.
Project Management: Check feasibility, teams and resources; set goals, defining roles and producing schedules of tasks. Multitasks and prioritises flexibly to fulfil all assigned tasks within time constraints. Skilled at working under pressure and confidently meets targets.
Customer Focus: Demonstrable customer service expertise with many career achievements in this field. Always strives to make the customer key and drives teams to integrate customer service into every aspect of work
Stakeholder Management: Offers solid stakeholder management skills and experience of high-level interaction and influence, up to C-Level. Nurtures collaborative commitment to delivery of solutions/products, often in complex and challenging customer environments. Applies interpersonal, negotiation and influencing skills to overcome conflict.
Continuous Improvement: Proven ability to identify areas for further development, and able to support others in the process. Has an analytical and problem-solving approach to work. Excels at prioritising flexibly to meet rapidly changing needs. Adept at crisis and risk management
Industry experience 35+ years in all areas of Technology
