Uche Ohamobi

An experienced technical support analyst

Technical Support Sept 2022 –Current

TES Inc

Aberdeen United Kingdom (Remote)

• Upholding strong client relationships, both with new and existing customers, through the provision of exceptional customer service.
• Recognizing potential areas for growth and customer renewals and collaborating with the sales team to facilitate customer onboarding. 
• Taking a proactive approach to handle escalation tickets, with a focus on prioritizing customer satisfaction and elevating the overall customer journey.
• Delivering technical support to customers and ensuring their needs are met and issues resolved.

M.Sc. Information Technology with Business Intelligence Sept 2023

Robert Gordon University

Aberdeen, United Kingdom