Ian Sample

A highly motivated and enthusiastic employee with a willingness to learn and the determination to succeed in any role. Excellent communication skills and the confidence to integrate and work well within a team. A keen eye for detail which compliments organisational skills and the ability to effectively meet challenging deadlines/objectives.

Comfortable taking initiative to solve problems and carry out any work efficiently. Having worked in various roles, confidence in meeting new people and always adopt a positive attitude. Able to prioritise workload daily with excellent organisational skills and a detail-directed problem solver.

Keen to develop and learn new skills as well as make a positive contribution to the team.

Customer Service Representative at Echo-U (2022 – 2022)

• Using Salesforce and Universe online systems
• Answering e-mail enquiries for customers
• Arranging collections and dealing with all queries regarding parcels

Mystery Shopper at UK Marketforce, HGEM, Mystery Shoppers Ltd, Helion, The Silent Customer, International Service Check (2016 – 2025)

• Providing photographic evidence
• Evaluating customer service to the best of my ability
• Checking premises to make sure everything is in order.
• Data Entry & Reports analysed and reported back

Receptionist at Toucan Employment (2015 – 2016)

A voluntary role with an employment agency for people with special needs.

• Meeting and greeting clients and visitors.
• Taking incoming phone calls and dealing with enquiries
• Shredding of documents and admin work

Medical Research Volunteer at Various Companies including Quintiles, HMR and Parexel (2007 – 2025)

• Taking part in medical research and undergoing clinical research procedures.
• Undergoing many tests to aid development of new medicinal products.

Data Entry Keyer at Royal Mail MDEC Centre (2004 – 2005)

• Sorting mail and keying in important information required.
• Amending address details using online computer system.
• Using special software to improve mail-sorting process.

Packing Operative at Job Shop Recruitment (2002 – 2002)

• Monitoring production line and labelling products. Following policies and procedures.
• Stacking pallets and packing boxes. Working in a team and being organised

Security Guard at Argus Shield (1990 – 1992)

• Duties included checking passes at security gate and reception based at a large security site, patrols on the site and through the buildings, searching vehicles and employees and directing traffic, checking fire appliances.

Accounts Clerk at Bower-Banks & Co

• Dealing with a wide range of financial transactions
• Keeping the books up to date
• Providing clerical assistance
• Maintaining files on employees and providing payment details.

Temporary Messenger at Lord Chancellor’s Department (1987 – 1988)

• Delivery of urgent messages to various high ranking offices
• Mailroom duties such as franking and sorting of letters
• Providing stationary supplies and catering support.

Stills Photographer at Molinare Production Company (1985 – 1986)

• Studio Publicity Events; portraits
• On-site Production photography; sports action shots

City and guilds level 2 in Contact Centre Operations – Reed In Partnership, Newcastle (2022)

City & Guilds level 1 in Retail Knowledge – Learn Direct, Hounslow (2016)

City & Guilds level 1 in Warehousing – Reed In Partnership, Acton Vale (2015)

City & Guilds level 1 in Customer Service – Reed In Partnership, Acton Vale (2015)

– 3G Mindset (2014)

Employability Skills (2014)

Clait Plus – Plymouth College of Further Education, Plymouth

Integrated Business Technology Level 2 – Plymouth College of Further Education, Plymouth

New Clait – Plymouth College of Further Education, Plymouth

City & Guilds Level 1 in Information Technology – The Learning Shop, Plymouth

BSc in Geography (year 1 and 2) – University of Plymouth, Plymouth

BA in Film and Photographic Arts (year 1) – Polytechnic of Central London, London