Ibraheem

Managed a portfolio of business customers, serving as the primary relationship owner during onboarding and implementation while delivering a seamless customer experience across multiple stakeholders. Led onboarding for remittance in Canada and EU, redesigning onboarding workflows that reduced implementation time by 10%, accelerated customer activation and improved the onboarding experience. Partnered with Product, Engineering, Compliance and Operations to resolve onboarding blockers, improving implementation efficiency and reducing customer friction.

Account Manager at Prune Payments (2024-02 – Present)

• Managed a portfolio of business customers, serving as the primary relationship owner during onboarding and implementation while delivering a seamless customer experience across multiple stakeholders.
• Led onboarding for remittance in Canada and EU, redesigning onboarding workflows that reduced implementation time by 10%, accelerated customer activation and improved the onboarding experience.
• Partnered with Product, Engineering, Compliance and Operations to resolve onboarding blockers, improving implementation efficiency and reducing customer friction.
• Analysed customer feedback and onboarding performance to recommend product improvements that increased customer activation and reduced implementation pain points.
• Built trusted relationships with customer stakeholders, ensuring successful implementation and long-term customer success.

Business Development Representative at Leatherback LTD (2022-09 – 2024-01)

• Managed the full B2B sales cycle across the UK and Canada, converting qualified prospects into long-term customers through consultative selling and relationship management.
• Acquired and onboarded 50+ business customers, delivering tailored fintech solutions that drove customer adoption and long-term engagement.
• Exceeded quarterly sales targets for three consecutive quarters through effective opportunity management, consultative selling and strong customer relationships.
• Worked closely with Product and Marketing teams to communicate customer insights and improve product positioning.

Master of Science in Data Science – University of the West of England (2024-09 – 2025-11)

Bachelors of Science in Mechanical Engineering – Near East University (2018-09 – 2022-01)