Ifeoma Jane Okafor

I am a detail-oriented professional, with passion for information management, project management, financial analysis, and customer satisfaction. I have a strong commitment to data integrity, and I am passionate about contributing to strategic objectives. I aim to leverage my skills to drive impactful results.

KFC, Paisley (Part-Time) Scotland

Customer Service Associate Feb 2023 - Present

• Employing extensive computer skills to assist customers with day-to-day transactions and inquiries.
•  Demonstrating excellent verbal and written communication skills, handling customer queries effectively.
•  Maintaining quality standards and a structured approach to work.

Senior Project Manager Jan 2022 – Dec 2022

• Oversaw a team of five to conduct risk assessment and investment evaluation for the company’s offerings.
• Managed project timelines and resources to ensure timely delivery.
• Effectively used Agile Methodology to improve project delivery timeline by 15%.

Customer Service Representative June 2019 – Dec 2021

• Handled large amounts of incoming calls, customer inquiries, complaints, billing questions and payment extension/service requests daily.
• Calmed angry callers, restored trust, and located resources for problem resolution.
• Identified and assessed customers’ needs to achieve satisfaction and built smooth relationships with customers through open and interactive communication.

Customer Service Representative May 2018 – May 2019

• Assisted over 100 customers weekly with property inquiries
• Showcased excellent problem-solving skills and a high level of professionalism.
• Ensured all customer records were updated accurately and promptly.

Personal Assistant to the Director-General Sept 2017 – May 2018

• Managed the director’s schedule, organized meetings, and ensured efficient time management.
• Assisted in preparing reports, presentations, and correspondence.
• Coordinated communication between the director’s office and internal departments.

GlasgowCaledonian University Glasgow, Scotland

Master of Global MBA Jan 2023 - Present

• Corporate Social Responsibility for Sustainable Development – A
• Strategic Management – A
• Responsible Leadership – A
• Operations Management & Analytics – A.

Bachelor of Arts (BA) of History and International Relations Sept 2013- Aug 2017

The Learningfield Secondary School Lagos, Nigeria.

Secondary School Leaving Certificate Jan 2007 – July 2013