Iku Amarachukwu

Retail and operations professional with hands-on experience in consultative sales, contract management, and general administrative activities across fast-paced, commercial environments. Confident advising customers face-to-face, by phone, online, and via email, and skilled at resolving queries and issues to a high standard. Reliable, honest, and committed, with enthusiasm for ongoing training and promotion opportunities. Proficient in Microsoft Office including Outlook and Word.

Operations Administrator at Tafara Care Services (2026-01 – 2026-04)

• Managed general administrative activities: contract management, documentation, and client record-keeping.
• Supported the smooth operation of daily processes, coordinating scheduling and resolving queries.
• Advised and supported existing clients in person, by phone, and via email with professionalism.

Retail Assistant at LaplandUK (2025-10 – 2026-01)

• Advised customers face-to-face in a high-volume, premium retail environment using consultative sales techniques.
• Achieved required targets through product knowledge, merchandise sales, and proactive customer engagement.
• Maintained store presentation and stock levels, carrying out store maintenance duties to a high standard.

Data Analyst & Client Operations Associate at FirstHypo Tech Ltd (2023-01 – 2025-12)

• Responded to client queries and issues over the phone, online, and via email, ensuring smooth communication.
• Managed high volumes of requests and operational records, supporting overall store and contract administration.
• Built strong client relationships through reliable, committed service and clear professional communication.

Administrative Officer at Initiative for Digital Inclusion (2022-01 – 2023-12)

• Delivered administrative activities and contract coordination across an operational NGO programme independently.
• Trained and supervised staff, managing schedules and ensuring targets were consistently met.

BSc in Microbiology – Landmark University (2018-01 – 2022-12)

MSc in Data Science – University of Salford (2025-01)