Iljet Madhan

Results-driven retail professional with over 7 years of customer service and retail experience, including leadership responsibilities as a Team Leader at Superdrug. Skilled in customer relations, team supervision, stock management, audits, cash handling, and problem resolution. Recognised for delivering excellent customer experiences, maintaining high operational standards, and thriving in fast-paced environments. Fluent in English, Punjabi, and Hindi.

Team Leader - Superdrug - Ealing

(2022-11)

Lead and support team members during shifts to ensure excellent customer service and operational efficiency.

• Handle customer queries, refunds, exchanges, and complaint resolution professionally.
• Manage cashing-up procedures and ensure accurate financial reconciliation.
• Conduct stock checks, audits, and inventory control activities.
• Receive and process deliveries while maintaining stock availability.

Customer Sales Advisor - Superdrug - Ealing

(2018-01 - 2022-11)

Provided exceptional customer service and product advice.

• Developed extensive knowledge of cosmetics, health, and beauty products.
• Operated POS systems and processed transactions accurately.
• Managed stock replenishment and merchandising activities.
• Resolved customer concerns efficiently and professionally.

Volunteer - Farah Charity Shop - Ealing

(2016-11)

• Assisted with stock management and merchandising.
• Handled customer enquiries and supported complaint resolution.
• Sorted donations and maintained a clean, welcoming store environment.
• Priced and labelled merchandise.

Sales Assistant (Work Experience) - Matalan

(2016-04 - 2016-04)

Supported daily retail operations and customer service activities.

• Maintained stock availability and presentation standards.
• Processed deliveries and assisted with merchandising.
• Served customers using till systems.

English Level 1 - Southall College (2016-01 - 2017-01)

GCSE - Mathematics - Southall College (2016-01 - 2017-01)

Level 2 - ICT - Southall College (2016-01 - 2017-01)